Customer Service & Administrative Support Professional
Resume:
Chloe Schearer
Camden, NJ *****
*************@*****.***
Professional Summary
To obtain a position where I can utilize my customer service skills and knowledge. Also assist people with their needs while learning and growing within my field. Authorized to work in the US for any employer
Work Experience
LIHEAP Intake Worker
Hispanic Family Center of Southern New Jersey, Inc.-Camden, NJ June 2023 to August 2024
I assist with processing clients applications for state funded energy assistance. I work closely with families to get services restored when they have been shut off, as well as assist with corresponding with companies such as PSE&G, Atlantic City Electric, and South Jersey Gas to set up payment plans for clients. Patient Care Coordinator
Fit Rehab-Voorhees, NJ
August 2022 to January 2023
This was a temp position where I coordinated the care for every incoming patient. I would consult for their care, confirm insurance, interact with primary care providers to retrieve prescriptions for care and input data into our EMR system.
Certified Medical Assistant
Voorhees Family Practice-Voorhees, NJ
August 2020 to August 2022
• EKG’s, phlebotomy, in office surgery, injections, Pap smears, any and all in office lab work
• Answered over inbound 100 calls per day
• Updated customers health care gaps
• Outgoing calls to patients, external providers and insurance companies
• Worked with patient and family/support person to set up future appointments
• Vital Signs
• Prior Authorizations
• Communicated with members of the healthcare team through electronic software
• Facilitated collection of copays electronically
• Facilitated scheduling of all tests, procedures and surgeries as per practice needs
• Performed clerical duties as assigned by Manager Certified Medical Assistant
Garden State OB GYN-Voorhees, NJ
October 2018 to August 2019
• Roomed Patients
• Data Entry
• Prepared patient charts
• Phlebotomist
• Assisted with minor in office surgery
• NST's ( non-stress tests)
• Collecting Specimens
• Biopsies and Pap Smears
Certified Medical Assistant/ Temp
Lourdes Cardiology-Cherry Hill, NJ
April 2018 to October 2018
• Updated Medical records
• Executed EKG's
• Place Holter Monitors
• Prepared Charts
• Great Customer Service
• Outbound calls to patients
• Roomed Patients
• Sterilized Rooms
Scheduled Interviewer
Maximum Research-Cherry Hill, NJ
May 2017 to November 2017
• Outbound calls
• Received incoming calls
• Scheduled Interviews
• Microsoft Word, & Excel
• Interview Potential Employees
Customer Service Operator
Ansercomm Communications-Maple Shade, NJ
December 2015 to December 2016
• Outgoing/ Incoming Calls
• Greeted customers warmly
• Operated Switch boards
• Arranged conference calls
• Scheduled appointments
• Performed clerical duties
Senior Program Assistant
KRA Corporation-Camden, NJ
January 2012 to November 2015
• Employment placement of welfare recipients
• Data Entry
• Answering inbound calls
Education
Nursing (Associate)
Community College of Philadelphia-Philadelphia, PA September 2019 to Present
Certification
Harris School of Business-Cherry Hill, NJ
July 2017 to January 2018
Diploma
Cherry Hill East High School-Cherry Hill, NJ
September 2006 to June 2010
Skills
• Leadership
• Patient Care
• Anatomy Knowledge
• Computer Skills
• Clerical Experience
• HIPAA
• Writing skills
• Medical Terminology
• Medical Office Experience
• Organizational skills
• EMR Systems
• Venipuncture
• Customer service
• Laboratory Experience
• Customer support
• Caregiving
• Epic
• Training & development
• Program development
• Experience with children
• Microsoft Word
• Classroom experience
• Physiology Knowledge
• Phone Etiquette
• Time management
• English
• Multi-line phone systems
• Laboratory Procedures
• Computer literacy
• Experience Administering Injections
• Driving
• Vital Signs
• Child welfare
• Working with people with disabilities
• Phlebotomy
• Medical Scheduling
• Communication skills
• Triage
• Medical Records
Certifications and Licenses
Driver's License
CCMA Certification
Certified Medical Assistant
CPR Certification
Additional Information
Skills
Vital signs EKG Phlebotomy
Injections Patient scheduling Triage
Clinical lab procedures Urinalysis Medical terminology Chart prep Anatomy and Physiology Medical law and ethics
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