General Lines Insurance Professional with Dental Background
Resume:
************@*****.***
Land O' Lakes, Florida
SKILLS
• Licensed Insurance Agent (2-20)
• Registered Dental Hygienist (RDH)
• Client retention and loyalty
Conflict resolution and problem
solving
•
Time management and
multitasking
•
Technical proficiency (Office
systems and software)
•
Leadership and team
collaboration
•
Professional ethics and
compliance
•
Patient education and client
counseling
•
CERTIFICATIONS
Florida 2-20 General Lines
Property and Casualty Agent,
Central Insurance School, March
2025
•
JANE MOSTELLER
General Lines Agent
Motivated professional transitioning into the General Lines Insurance field with over 22 years of experience, excelling in customer service, fostering trust, and educating clients to support informed decisions. Brings strong communication, attention to detail, and problem-solving skills developed through the years of patient centered service. Dedicated to applying these strengths to build lasting client relationships, ensure policy accuracy, and contribute to a positive insurance experience.
Customer Service Representative
Neumann Construction and Roofing
Nov 2022 – Oct 2024
Dade City
Dental Hygienist
McIlwain Dental Specialists
Sep 2015 – Mar 2020
Wesley Chapel
Dental Hygienist
M. Paul Nestor and Joseph E. Doston D.D.S., P.A
Aug 2002 – Oct 2013
Tampa
EXPERIENCE
• Resolved customer issues swiftly, enhancing satisfaction and loyalty. Engaged positively with customers, fostering a welcoming environment and brand loyalty.
•
Served as the primary contact for scheduling estimator visits, ensuring seamless communication between clients and the service team.
•
Utilized the latest technology and software systems to manage customer accounts, streamline communication, and enhance service efficiency.
•
Coordinated with team members to manage workloads and maintain productivity in a fast-paced service environment.
•
Communicated effectively with dentists regarding patient diagnosis and treatment options.
•
Performed routine cleaning, teeth polishing procedures and x-rays during check-ups.
•
• Conducted patient assessments to evaluate overall oral health condition. Maintained patient records including medical histories, treatments rendered and payment information.
•
• Attended continuing education courses to maintain and update skills. Performed thorough dental cleanings, boosting patient oral health and satisfaction.
•
• Educated patients on oral hygiene, improving long-term dental care habits.
• Maintained accurate patient records, ensuring seamless care continuity. Monitored feedback, identifying service enhancements, improving patient experience.
•
Partnered with dentists to develop tailored patient care plans, fostering effective treatment pathways and improving patient outcomes.
•
Associate Degree in Dental Hygiene
St. Petersburg College
May 2002
St. Petersburg
Associate of Arts
St. Petersburg Junior College
May 2000
St. Petersburg
EDUCATION
Passionate about interior design and furniture refurbishing; applied creative design skills to assist a friend in successfully launching an interior design business. Interests include travel, cooking, fitness, spending time with family, and caring for pets.
HOBBIES AND INTERESTS
Contact this candidate