Technical Program & Product Manager Resume Title: Bridging Tech and

Rajiv Chawla

Raleigh, NC 978-***-**** ********@*******.*** https://linkedin.com/in/chawlarajiv/

Technical PROGRAM MANAGER PRODUCT MANAGER

Leading Projects to Excellence: Bridging the Gap Between Technical Expertise and Exceptional Customer Experience

Innovative and results-oriented, Technical Program/Product Manager bringing a unique blend of technical expertise and exceptional customer interfacing skills to the table. Successfully bridging the gap between Engineering and Business teams, delivering top-notch solutions for Tier1 customers and partners. Ability to effortlessly connect and collaborate with technical teams ensuring seamless communication and understanding of complex projects. Engaging with Account Teams, Sales, and Product Managers, crafting compelling offers and implementing effective GTM strategies. Excelling in orchestrating collaborative efforts involving Solution Architects, SMEs, and Business Units, thriving in fast-paced, global settings.

Areas of Expertise

Issue & Conflict Resolution Verbal & Written Communication Roadmap & Strategy Development Cross-Functional Team Leadership Problem Solving Change Management Relationship Building Training, Mentorship & Coaching Detail oriented & Results Driven Engineering Design & Evaluation

Employment Experience

Honeywell International Inc Since October 2023

Technical Program Manager October 2023 – Present

Responsible for translating product vision into actionable strategies. Collaborate cross-functionally with design, development, sales, and customer success teams to deliver high-impact features and ensure product alignment with market needs.

Drive roadmap, development of IoT Platform for m2m wireless devices based on Cellular tech. Played a key role in defining product roadmaps, managing releases, and gathering customer feedback to drive innovation and continuous improvement

Enterprise IoT Smart Grid Management leverages third generation Cloud Technology (SaaS, AWS/GCP), Multi-Tenant, scalable, distributed microservices architecture, ML and AI to deliver automation, Insights and assurance from the Edge(meters/sensors) to the Data Center.

Spearheaded the execution of the Remote Sim Provisioning capability for customers giving them flexibility to move between public/private 4G/5G LTE networks, thereby removing any loss due to stranded assets. This resulted in winning new customers.

Establishing service level agreements (SLAs) and key performance indicators for service delivery. Developed customer project plans based on requirements and statement of work. Maintain/ Edit/ version control customer focus document such as Method of procedure (MOP), Statement of Work (SOW) and other technical design/requirement Documents.

Cisco Systems, Inc. November 2016 – Oct 2023

Technical Program Manager/Product Manager October 2009 – October 2023

Customer Experience (CX) Cloud platform

oConducted Agile Discovery with cross-functional teams to define MVP scope, journey maps, and features list for the Customer Experience (CX) Cloud platform. Develop and document epics and product features that outline high-level objectives and key functionalities

oTranslate product requirements into detailed user stories, prioritizing the user experience and business value. Define clear acceptance criteria to ensure development aligns with business goals and customer needs

oDeveloped sizing and high-level milestones, ensuring efficient project execution. Worked on prioritizing and streamlining program priorities. Prepared technical requirements, developed and maintained roadmaps. Hands on driving software programs and the processes. Facilitate regular backlog grooming sessions to ensure alignment between roadmap priorities and development activities

Cloud-delivered network security with Unified Secure Access

oAccelerated customer adoption through refined bundle structures and compelling use case packages, driving a 15% increase in sales. Spearheaded Cisco Offers for Secure Connect Now streamlining execution across business units by leading cross-functional teams, including Security and Meraki. Developed service governance frameworks – such as communication plans, RACI, workstreams, procedures Defining product and business requirements across multiple products to create a single solution-focused roadmap. Prepared pricing and packaging by analyzing competitor features and developing pricing models. Collaborate with marketing, sales, and support teams to develop go-to-market strategies for product launches.

oTranslate market / competitive insights and formulate strategies to launch new services across multiple architecture with roadmap planning, intellectual property development, program management, and assisting with field enablement and business development effort.

Rajiv Chawla

Raleigh, NC 978-***-**** ********@*******.*** https://linkedin.com/in/chawlarajiv/

Cisco Automation Journey

oDescription: Cisco Business Process Automation (BPA) solution addresses customer challenges utilizing configuration change management with an innovative, scalable, micro-services-based platform using an embedded workflow engine that is standards based. BPA is pre-integrated with Network Service Orchestrator (NSO) and Ansible controllers but with its controller framework, BPA can easily integrate with other controllers to orchestrate change across multiple domains.

oResponsible for program/project managing Cisco Cloud & Automation portfolio with multiple products/solution like BPA, NSO with a total revenue of $100M+.

oResponsible for vendor/partner management for automation program including budgeting, vendor selection, resources management and change management,

Senior Customer Program Manager October 2009 – November 2016

Cisco Mobility Solutions development, delivery and deployment for 3G and 4G Solution.

oReduced integration costs by 15% and simplified networking complexity. Managed and delivered the Cloud Services Stack for a cloud-based mobile packet core solution that accelerates implementation of 4G and 5G mobility services; collaborated with a team of ~20 engineers, Solution Architects, and Product Managers. Facilitated workshops and training sessions for field teams, NCE, BDM and Pre-sales.

oResponsible for program management for virtualization portfolio for packet core solution (Virtualized Packet Core) using ETSI NFV framework for Cisco product line using Virtualization.

oResponsible for technical project management of service delivery of VPC solutions to worldwide customers mainly focusing on VMware and Open stack as NFVI.

oAchieved on-time project delivery and an increase in customer satisfaction, by successfully managing a multimillion-dollar LTE solution deployments for North American customers, including Verizon Wireless, through a team of 20+ Field Support Engineers. Collaborated with deployment, account, and business teams to meet customer timelines and objectives and Improved project efficiency, resulting in 10% decrease in project cycle time.

oFacilitated successful product launches by planning and executing Early Field Trials (EFTs), delivering comprehensive knowledge transfer sessions, and effectively handing off deliverables to delivery teams for seamless integration.

oDemonstrated financial acumen by performing cost and revenue forecasts for projects, optimizing budget allocation, leading to cost savings. Establishing service level agreements (SLAs) and key performance indicators for service delivery.

oProvide report on project progress to all levels, including senior management team, and bring full transparency to all stakeholders. Improved Cisco Customer Satisfaction (CSAT) by implementing volume-based pricing, resulting in a CSAT score increase from 60 to 95, and increased sales among large-scale customers.

Education

Master of Business and Administration

Bachelor of Electronic Engineering

Certification and Training

Certified Scrum Master

Project Management Professional (PMP) Certified PMP® #1417163

Certified SAFe® 5 Product Owner/Product Manager

Certified SAFe® 5 Scrum Master

Certified Scrum Master AWS Certified Cloud Practitioner

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