Customer Service Specialist with Home-Office Experience

MARY

Olathe, KS ***** - 913-***-**** - ***************@*****.***

Professional Summary

Results-driven business owner with a proven track record in customer service excellence and operational efficiency. Skilled in relationship building and problem-solving, contributing to enhanced customer satisfaction and brand loyalty.

Skills

• Customer Service • Customer relations

• Attention to detail • Driven and determined

• Relationship building • Professional networking

Work History

Business Owner May 2017 to 03/2025

Double Nickel Bar and Grill – Olathe, KS

• Oversaw daily operations, ensuring exceptional customer service and satisfaction.

• Managed inventory levels, optimizing supply chain processes to minimize waste and reduce costs.

• Established vendor relationships, negotiating contracts to secure favorable pricing on supplies and equipment.

• Implemented health and safety protocols, ensuring compliance with local regulations and industry standards.

• Organized community events, enhancing local engagement and promoting the bar as a neighborhood staple.

• Established strong customer relationships through excellent communication and attentive service.

• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Operation Secretary May 2016 to May 2017

Olathe Medical Center – Olathe, KS

• Coordinated daily operations to ensure efficient workflow and communication among departments.

• Managed scheduling for meetings, appointments, and events to optimize time management for executives

• Assisted in maintaining accurate records and documentation for administrative processes and compliance.

• Streamlined communication channels between departments to enhance collaboration on projects and initiatives.

• Resolved customer inquiries and concerns through effective communication and problem-solving strategies.

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