Cybersecurity Penetration Tester with Customer Service Experience

Jackson Dunn

419-***-**** **********@*****.***

SUMMARY

I have worked as a penetration tester specializing in vulnerability assessments and simulated attacks to strengthen system security. I Windows and Linux environments. I have the ability to identify and provide remedial advice to critical vulnerabilities, as well as advise on risk mitigation. I also have five years of customer service experience. I am currently seeking a cyber security/information technology related role in protecting data, systems, and networks. EXPERIENCE

The Secure Signals Project May 2025 – Septem

ber 2025

Penetration Tester

• Recreated cyber-attack scenarios to assess network security posture using found vulnerabilities

• Conducted penetration testing using Python scripts and Kali Linux to exploit system vulnerabilities

• Implemented incident response strategies and provided guidance on preventive security measures

• Collaborated with cross-functional teams to explain vulnerability criticality and potential impact Washtenaw Golf Club Apr 2024 - Present

Customer Service Representative

• Provided excellent customer service

Resolved questions or concerns with customers

• Collaborated with team members to manage golf cart operations and assist customers Stone Ridge Golf Club

Aug 2020 - Aug 2023

Customer Service Representative

• Provided excellent customer service

Resolved questions or concerns with customers

• Managed the golf carts

EDUCATION

Eastern Michigan University

Bachelor of Science, Cyber Security

• GPA: 3.77

Bowling Green High School

High School Diploma

• GPA: 4.1

SKILLS

• Security Skills: Cybersecurity Skills, Penetration Testing, Incident Response, Network Security, Policy Development, System Ad

• Technical Skills: Operating Systems: Windows, Linux, Kali, Python, AI, Networking Skills, Microsoft Office, Wireshark, Comma

• Soft Skills

HONORS & AWARDS

• Scholar Athlete (Baseball and Golf) 4 times each: Bowling Green High School

• National Honor Society: Bowling Green High School

: Customer Service Skills, Fast Learner, Hard Working, Works well in Groups and Individually ministration, Malware Analysis, Network Forensics, Risk Analysis, Risk Assessment nd Line, PowerShell

have skills in penetration testing using Python and Kali Linux scripts and tools, incident response, and security monitoring across

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