Airbnb Virtual Assistant with Senior Case Management Experience
Resume:
Profile
***********@*****.***
Bachelor of Science in
Information Technology
University of San Carlos
Marketing
Adaptability
Conflict resolution
Critical Thinking
Effective communication
Integrity
Teamwork
Education
Expertise
English
Filipino (tagalog and bisaya)
Language
KRIZZIA REINA TAGRA
MARCH 2023
–
MAY 2024
Foundever
Customer Service Representative Voice and Chat Support Delivered outstanding customer support, promptly
addressing inquiries and issues to ensure satisfaction. Assisted customers with billing, account inquiries, and product details in a busy call center environment. Utilized remote desktop applications to troubleshoot customer devices, ensuring prompt problem
resolution.
Achieved 20% of sales revenue target through
telemarketing initiatives, leveraging effective
prospecting methods.
Demonstrated exceptional proficiency in exceeding
sales objectives using persuasive communication
techniques and comprehensive product knowledge
New Era Marketing Management LLC
Outbound Sales Representative
TDCX
Progressed rapidly from Resolution 1 to Senior Case Manager due to top performance and exceptional case handling
Started at Resolution 1 and quickly promoted through Resolution 2 to Senior Case Manager, recognized for consistently exceeding performance metrics and delivering outstanding customer support.
Handled a high volume of customer cases via voice, chat, and email with professionalism, empathy, and efficiency. Resolved complex issues by applying strong analytical and problem-solving skills, contributing to increased customer satisfaction and retention.
Ensured a consistent, high-quality experience across all communication channels while adhering to Airbnb’s policies and values.
Motivated customer service and sales professional with experience in voice, chat, and email support. Skilled in handling complex cases, meeting targets, and providing efficient, high- quality service. Tech-savvy, adaptable, and committed to excellent customer care.
Work Experience
APRIL 2024
-
SEPTEMBER 2024
Senior Case Manager Blended Support - AIRBNB (Voice, Chat, and Email) OCT 2024
-
OCT 2025
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