Accommodating Remote Customer Service Specialist

DAVID DECOITE

CALL CENTER CUSTOMER SERVICE/SALES PROFESSIONAL

CONTACT PROFILE

201-***-****

*****.*******@*****.***

Results-driven customer service and sales professional with extensive experience in high-volume call-center environments and a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in building rapport, resolving complex issues, and driving customer loyalty. Passionate about Six Sigma methodologies with a strong foundation in process improvement, data analysis, and operational efficiency. Adept at identifying opportunities to streamline workflows and improve team performance while maintaining a strong focus on quality and customer experience. SKILLS EXPERIENCE

* Bi-lingual, English and Spanish

*Network Security training,

including computer forensic

techniques

*A+ certification (install,

maintain, troubleshoot and

repair computers)

*Understand Windows and

Linux operating systems

*Technically trained in routers

and switches

*Familiar with Novell, Microsoft

and Cisco network software

*Experience with the most

widely used application servers

including MS Exchange/Outlook

Lead Generator/Internal Sales Representative

October 2018 – present: Wildan, Newark NJ

• Outbound calls to prospect lists generating opportunities for Field sales representatives

• Outbound calls to unsold pre-existing opportunities

• Developed & Conducted staff training to enhance sales and improve operational efficiency

Inside Sales Representative

October 2017 – October 2018: A1 Affordable Chimney’s, Clifton NJ

• Contacted existing customers for annual services Inbound Internal Sales Representative

October 2012 – October 2017: Verizon Wireless, Orange NY

• Provided support for current and new prospective customers Call Center Customer Service/Sales Representative/Lead November 2007 – October 2012: Various

• Field incoming prospective calls

• Provided training and mentoring to all team members

• Consistently achieved top 5% in company sales

• Responsible for generating sales at various customer locations EDUCATIO

N

Chubb Institute

2004

Completed the Technical

Support curriculum, majoring in

PC and OS support

Contact this candidate