Administrative and Operations Coordinator with Leadership Experience

Brittney Krause

*** **** ******** ****** ******* WI 53121

***************@*****.*** Linkedin Profile

EXPERIENCE

Covenant Harbor, Lake Geneva, Wisconsin — Administrative Coordinator SEPTEMBER 2024 - PRESENT

● Developed and maintained filing systems for electronic and paper documents.

● Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly.

● Demonstrated strong proficiency in Microsoft Office Suite

● Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner.

● Answered multi-line phone systems professionally while providing excellent customer service.

● Compiled information into spreadsheets for analysis purposes.

● Processed invoices and prepared expense reports.

● Provided additional support during peak periods or special projects as required.

● Ordered office supplies to maintain optimum stock levels.

● Performed data entry tasks accurately with attention to detail.

● Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.

● Created how to document team training.

● Monitored office supply needs with consistent inventory checks and requisition approvals.

United States Navy, Madison, Wisconsin — OIC / Petty Officer 1st Class August 2007 - Present

● Completed CE required school and certifications.

● Master aircraft load planner certified

● Embarkation Officer

● Leadership training

● Positions held prior to current one, career counselor, muster petty office, SCWs coordinator, Squad Leader.

● Training

● First Class Petty Officers Association

● SCW/EXW warfare devices

Covenant Harbor, Lake Geneva, Wisconsin — Registration Coordinator December 2022 - September 2024

● Prepared detailed summaries outlining key metrics from each event’s registration process.

● Incorporated best practices when designing forms used for capturing participant information during the registration process.

● Utilized problem-solving abilities to quickly resolve any issues that arose during the event registration process.

● Created detailed reports on event registrations for management review utilizing advanced Microsoft Excel skillsets.

● Maintained accurate records of all registrations received and updated participant information in a timely manner.

● Analyzed trends in past events’ registrations, providing valuable insights for future planning purposes.

● Conducted regular audits of completed registrations to ensure accuracy of data captured within the system.

● Successfully managed the registration process of multiple events, ensuring accuracy and timelines of data entry.

● Collaborated with other departments to ensure smooth coordination between registration activities and other tasks related to events.

● Provided exceptional customer service while responding promptly to inquiries from potential participants regarding event registration procedures.

● Demonstrated excellent organizational skills by managing large amounts of paperwork associated with event registrations.

● Exhibited strong attention-to-detail when verifying participant information prior to entry into database systems.

● Use Campbrain registration system

Qdoba, Mukwonago, Wisconsin — Store Manager / General Manager February 2019 - October 2022

● Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

● Increased profits range from 8% up to 38% throughout the year.

● Met budgeted targets by controlling expenses and eliminating wasteful behaviors.

● Hired, trained and managed a team of 25 associates, including evaluating performance and enforcing disciplinary actions.

● Reorganized, over haul cleaned and revamped inventory lists to maximum use and accurate counts at the three stores I ran during that time period.

● Had food cost down under a 1% variance at the three locations that were over a 2% when I took over.

● Fixed the store cleanliness issues and ensured they would pass NSF audits that are conducted 3 times a year. Passed them all.

● Created monthly and yearly budgets.

● Payroll

McDonalds, Delavan, Wisconsin — General Manager / Assistant Manager / Crew Trainer / Crew

May 2003 - February 2019

● I worked my way from the bottom to the top learning each job throughout the company.

● Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

● Increased profits range from 2% up to 15% throughout the year.

● Met budgeted targets by controlling expenses and eliminating wasteful behaviors.

● Hired, trained and managed a team of 60 associates, including evaluating performance and enforcing disciplinary actions.

● Did monthly budget and yearly.

● Did store PNL’s

● Managed food and supplies orders.

● Completed weekly and monthly inventories.

● Completed yearly performance reviews and raises.

● Hiring and training of employees.

● Payroll

EDUCATION

University of Phoenix, Phoenix, Arizona — Masters in Business Management

2014 - 2016,

Completed Associates of Arts Business Management, Bachelors of Science Business Management and Masters in Business Management.

TECHNICAL SKILLS

● Remote Communication, Collaboration, and Support: Zoom, Microsoft Teams, Google Meet, WhatsApp, Signal, and Text.

● Customer and Document Management: Salesforce CRM:Nutshell, Microsoft Office: Powerpoint, Excel, Access, Word, and Publisher, Canva, CampBrain

● Additional: Mailchimp, Canva, Adobe Acrobat, YouTube, Facebook, Instagram, Linkedin, Zapier, Wavierfile, Docusign, Nextvia phone systems.

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