Customer Support & Social Media Escalations Specialist

Social Media Escalation team- Customer Query on

Twitter/INSTA/FB.

Handling escalation on Flight/Hotels/Packages/GT.

Having knowledge of GDS (Amadeus & Galileo).

Handling customer queries related to daily orders and offers related.

Brief customers about products with the help of SOP’s.

Social Media Escalation handling with the help of Escalation Matrix.

Master’s in Defense & Strategic Studies ( CCSU ) - 2022 -2024

Master’s in public administrations ( IGNOU ) - 2022 -2024

Bachelor in commerce (University of Delhi ) - 2017- 2020

Intermediate ( CBSE ) - 2015-2016

Google Project Management: Professional Certificate

GOOGLE LLC

Foundation of Project Management

Project Initiation: Starting a Successful Project.

Project Planning

Project Execution: Running the Project.

Agile Project Management

Applying Project Management in Real World

Monitoring and control.

Time-Management

Team Collaboration

Problem Solving

Project Management

effectively to a dynamic customer-

focused environment.

and efficient

leverage my

experience and skills to contribute

issues, and

in resolving

in

exceptional service to

Proficient

inquires,

in a timely

Seeking to

providing

clients.

customer

concerns

manner.

Dedicated and detail-oriented

Customer Support Associate with

one year of experience

/suraj-singh-700040228

**.*********@*****.***

Noida, Uttar Pradesh

Education

Specialization

Introduction to Artificial Intelligence using IBM Watson. Introduction to Data Science

The AI Ladder: A framework for Deploying AI in your organization. Supply Chain Logistics

Supply Chain Operations

Supply Chain Planning

Supply Chain Sourcing

Supply Chain Management Strategy

Microsoft Word

Microsoft Excel

Powerpoint

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