Benefits & Pharmacy Support Specialist Resume
Resume:
Shatiqua Harris
Orlando, FL *****
******************@*****.***
Work Experience
Benefits Specialist
Everise-Orlando, FL
February 2024 to Present
Assists employees regarding benefits claim issues and plan changes. Performs dependent verification and audits. Distributes all benefits enrollment materials and determines eligibility. Health insurance Retirement plans (401k, pensions) Paid time off (PTO), leave policies, Wellness programs and other employee perks such as dental, vision, and life insurance. Enrolls employees with carriers and process life status changes.
Registered Pharmacy Technician
Walgreens-Orlando, FL
August 2022 to September 2023
Pharmacy data entry responsible for entering and updating prescription and patient information into a pharmacy’s computer system.
Recording patient demographics (name, date of birth, address, allergies, insurance info).
•Inputting prescription details (drug name, dosage, directions, prescribing doctor, refills).
•Verifying accuracy before medications are dispensed. Bank Teller/Customer Service Representative
USAA (Alorica)
June 2019 to June 2020
Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking. Also, resolving complaints or account discrepancies, and answering questions. Informing customers about bank products and services. Customer Service Advocate
United HealthCare Services (TTEC)-Orlando, FL
May 2017 to June 2019
Insurance customer service representatives respond to inquiries from customers making sure any problems they are experiencing are resolved. Duties may include explaining coverage, setting up insurance claims and suggesting the best insurance choices to customers. Keep detailed records of customer transactions and concerns and follow up on customer interactions.Respond to questions or complaints of customers. Processed premiums for members and help assist with billing concerns. Mastered multiple computer programs for simultaneous use during call/order process Skills Used
Knowledgeable in Medicaid
Customer Service Representative
GMS Connect-Orlando-FL
September 2016 to April 2017
Customer service representative respond to inbound and outbound calls for members to complete their health screening assessment for insurance provider. Also assist members with finding doctors and sending members insurance cards. Respond to members questions and complaints. Mastered multiple computer programs.
Medical Assistant
ADVANCED DERMATOLOGY AND COSMETIC INSTITUTE(Externship)-Winter Park, FL June 2015 to August 2015
Responsibilities
Room patients, interview and take history, prepare patients for procedures, prepare and administer medication as directed by physician, maintain medication records, bandage, prep new patient charts and file, review coding
Skills Used
Medical Terminology, ClaimGear, Phlebotomy, Urinalysis, Injections, Patient Charting, Pharmacology, Insurance Verification, Communication Skills, Scheduling Appointments, Microsoft Word, Microsoft Excel Customer Service Advocate
United HealthCare Services (Connextions)-Orlando, FL May 2012 to May 2013
Responsibilities
Insurance customer service representatives respond to inquiries from customers making sure any problems they are experiencing are resolved. Duties may include preparing quotes of policy costs, explaining coverage, setting up insurance claims and suggesting the best insurance choices to customers. Keep detailed records of customer transactions and concerns and follow up on customer interactions.Respond to questions or complaints of customers. Mastered multiple computer programs for simultaneous use during call/order process
Skills Used
Knowledgeable in Medicare
Sales Associate
One Touch Direct-Tampa, FL
April 2010 to May 2012
Responsibilities
Maintained Top Performer status each quarter
Provided customer support on inbound/outbound sales calls. Renewed client accounts and matched plans with client needs. Mastered multiple computer programs for simultaneous use during call/order Skills Used
Sales matrix/performance goals, Data entry, Customer Service Sales Associate
American Girl-Alpharetta, GA
May 2008 to March 2009
Responsibilities
Exceeded monthly sales goals
Accurately processed customer orders. Provided exceptional customer service from start to completion of sale; maintained energetic presence on sales floor as a member of the sales team. Precise cash register accountability
Skills Used
Suite Cash handling/deposits, Order processing, Balance cash drawers, Sales matrix/performance goals Education
High school diploma
Wheeler High School-Marietta, GA
January 2002 to December 2006
Skills
• Classroom experience
• Customer Care
• Grammar Experience
• Knowledgeable in Medicare, Microsoft Office, Suite Cash handling/deposits, Order processing, Balance cash drawers, Sales matrix/performance goals, Data entry (10+ years)
• Medical Terminology
• Medical terminology
• Front desk
• Injections/EKG
• Insurance Verification
• Microsoft Word
• Operating Systems
• Microsoft Windows
• Communication skills (10+ years)
• Medical Office Experience
• Patient Charting
• Computer literacy
• Insurance investigations
• Customer service (10+ years)
• Software troubleshooting
• Banking
• Communication skills
• Microsoft Office
• Phlebotomy
• Pharmacology
• Organizational skills
• Computer skills (10+ years)
• Customer Service
• Customer Support
• Technical Support
• Windows
• Pharmacy technician experience
• Typing
• Cash handling
• Network Support
• Scheduling Appointments
• Microsoft Excel (10+ years)
• Computer operation
• Call Center
• CSR
• Software Troubleshooting
• English
Certifications and Licenses
Pharmacy Technician Certification
Registered Pharmacy Technician
Pharmacy Technician License
Pharmacy Intern License
Driver's License
PTCB Certification
CPR Certification
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