Operations Leadership & Analytics Professional

Kristen Allen

South Euclid, OH ***** 216-***-**** ***************@*****.***

SUMMARY

Exceptionally rated leader with an array of experience, skills and ethical qualities that deliver results, reduce cost, solve problems and develop, enhance and build team members’ skills and morale to meet targets, goals and ensure continued growth.

PROFESSIONAL EXPERIENCE

First Brands Group, Cleveland, OH

Sales Operations Analyst 2023 – Present

Responsibilities:

Develop, analyze and deliver sales reports

Organize and lead bi-monthly training for 250+ sales team members and executives

Manage projects to create and enhance processes, workflows and systems

Manage customer profiles, opportunities, territories, hierarchies and activities within CRM

Unify workflows across multiple ERP and business units

Maintain and update Power BI dashboards

First Brands Group, Cleveland, OH 2021 – 2023

Customer Experience Analyst

Responsibilities:

Develop, analyze and deliver order management reports

Fulfill order management responsibilities for key assigned accounts

Develop and maintain standard operating procedures

Train international and domestic employees on multiple ERP systems and procedures

Validate data and analyze ERP systems; make recommendations for improvements and modifications

Monitor potential or past due orders for strategic partners

Resolve CSR escalations and sales follow-ups

Provide support for claim resolution

Alcoa/Arconic/Howmet Aerospace, Cleveland, OH

Logistics Supervisor

2014 – 2020

Responsibilities:

Lead team of salaried and hourly staff across multiple shifts

Implement processes and procedures to ensure safety, meet goals and reduce cost

Facilitate the daily inbound shipments of 25-50 flatbed trucks of raw material

Facilitate the daily outbound shipments of 18-27 trailers of finish goods and scrap

Oversee daily/weekly cycle counts and inventory of raw materials, finished goods and scrap

Oversee receipt and staging of raw materials using Oracle ERP systems

Establish performance metrics and conduct performance reviews for direct reports

Develop training guides to train contractors, salary and hourly employees

Calculate metrics, generate reports and implement corrective actions

Serve as the point of contact for vendor/customer relationship management

Communicate with Production, Supply Chain, Quality and Maintenance regarding business needs

Ensure on-time delivery of finished goods

Analyze and correct inventory data

Alcoa, Cleveland, OH

EBS(Oracle) Coordinator

2008 – 2014

Responsibilities

Work alongside group leaders to correct inventory queues

Trace, review and correct Oracle system transactions

Enter requisitions for orders, track status of orders and approve claims

Analyze saw cut records and downtime production records for accuracy

Assist Quality with developing database system to track quality data

Generate reports for top executives to be reported to CEO

Calculate key metrics for business decision making and company-wide performance pay

Analyze supplier proposed pricing against usage to make recommendations for contract negotiations; Negotiated supplier pricing to reduce spending

Alcoa, Cleveland, OH

Administrative Assistance

2005 – 2008

Responsibilities:

Calculate key metrics for business unit

Generate Excel reports and create presentations for executives

Perform data entry and maintain files

Purchase supplies, equipment and food for department

Book travel arrangements for executives

Maintain calendars and scheduling of meetings and event

Extensive multifaceted use of Microsoft Windows and Office Suite

Progressive Insurance Company, Mayfield Village, OH

Search Engine Optimization Specialist Intern

1999 – 2001

Responsibilities:

Modify webpage to achieve top rankings for targeted keywords and search engines

Stay abreast of latest tactics and techniques for each targeted search engine to achieve desired rankings

Research search engine rules to steer clear of violations and penalties

Make recommendations for site content and design

Attend seminars on SEO

EDUCATION

Cleveland State University, Cleveland, OH

Graduate coursework, Computer Science

Cumulative GPA: 3.75

Baldwin Wallace University, Berea, OH

Bachelors of Science, Computer Science

Mathematics minor

ACCOMPLISHMENTS

Honored and Recognized as World-Wide Top Performer within Organization

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