Remote IT Support Specialist with Security Clearance

John Curtin

Huntsville, AL 256-***-****

****.**********@*****.*** • www.linkedin.com/in/john-curtin-b896658a/ US Army Veteran IT Professional

SUMMARY

US Army veteran with experience in logistics and organizational leadership. I currently hold a Top-Secret Clearance and have experience recommending strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, evaluating trends, and anticipating requirements. Able to proactively identify and solve technical problems while being trusted to complete small-to-medium-scale projects involving other teams. Always held a passion for the Information Technology industry and decided it was time to pursue a professional career in IT after leaving the military. I graduated from the University of Maryland with a bachelor’s degree in Networking and Cybersecurity. Seeking entry to mid-level opportunities within the private or government sectors in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support. PROFESSIONAL SKILLS

Education

University of Maryland, Global Campus Largo, MD

Bachelor of Science in Networking and Cybersecurity (3.0) Graduation Date: 05/2022 Security Clearance and Polygraph

• Top Secret /SCI - Department of Justice 08/2024

• Full Scope Polygraph- Department of Justice 11/2023 Professional

• Software and Systems: Microsoft Windows, Mac OSX, iOS, Microsoft Office Suite 365, Adobe, Active Directory, iCloud, Cisco Devices, Windows Server, VM Ware, Linux OS, Unity, Ethical Hacking, Penetration Testing (course work).

• Experience diagnosing and troubleshooting systems to support users with their IT trouble tickets and managed until resolution.

• Deployed software and system patches to upgrade and maintenance applications, mitigating security vulnerabilities and ensuring optimal functionality. RELEVANT EXPERIANCE

Federal Bureau of Investigation

Information Technology Specialist August 2024 – May 2025

• Manage software licenses and hardware inventory

• Develop and implement software policies and procedures

• Train users in software and hardware applications

• Collaborate with other IT professionals to solve complex issues

• Ensure data security and protection by implementing security measures.

• Ensure that all phases of support are properly coordinated, monitored, logged, tracked, and resolved appropriately.

• Maintain awareness of trends and best practices related to networks, technology and IT-related topics and provide recommendations on possible improvements or changes to customer systems and processes.

• Serve as initial point of contact to resolve networking problems. Planned and completed assignments involving technical data while adhering to established instructions, policies, practices, and procedures.

• Utilized computer related hardware and software to collect, examine, preserve, and duplicate technical data while adhering to all legal authorities, policies, and guidelines.

• Troubleshot errors and identified problems retrieving technical data. Unrelated work experience and Training November 2023- August 2024

• Top Secret clearance started investigation and adjudication pending for DOJ and DOD

• Polygraph started and adjudicated

• Redstone Arsenal Golf Course

• Cybersecurity extended training course ACI learning ECS Federal, LLC

Tier 1 Supervisor Operation Services/Justice & Homeland Solutions February 2023– September 2023

• Coordinated work of a 30-member team handling IT network solutions for the Enterprise Operation Center in support of FBI operations.

• Experience working with IT strategy, IT operational policies, procedures, methods, programs and specifications, as well as functional characteristics of IT systems.

• Oversaw employees scheduling, consistently meeting targets and maintaining phone center operations. Unrelated work experience and Training February 2014– November 2022

• Pursuing bachelor’s degree in computer science

• Home schooling elementary

• Building and repairing home networks and computers (independent contractor) United States Army September 1999 – January 2014

Wounded Warrior Transition Administrator / Section Leader - Established and maintained working relationships with internal and external stakeholders to exchange information, provide recommendations, and offer analytical support on matters related to the transition of wounded Service Members. Experience planning, scheduling, and conducting projects and studies in a program or support setting.

• Established and maintained working relationships with internal and external stakeholders to exchange information, provide recommendations, and offer analytical support on matters related to the transition of wounded Service Members.

• Established and managed IT network connectivity for forward deployed sites, ensuring user’s and leadership had secure connections, allowing for real time information exchange and decision making, ultimately securing the safety of unit personnel.

• Created and tracked IT trouble tickets in ticket management systems until ticket resolution, while updating the user at all stages, ensuring a positive customer experience. Operations Analyst - Disseminated daily situation assessments to both operational and strategic level leadership ensuring safe operations in a hostile environment.

• Conducted inspections, surveys, and investigations of government facilities and personnel to determine protection of sensitive materials and information as well as compliance with laws and regulations.

• Disseminated daily situation assessments to both operational and strategic level leadership ensuring safe operations in a hostile environment.

• Configured, installed, and maintained operating systems, ensuring user’s computers had the latest updates and patches, reducing the amount of user’s downtime for IT related issues. Assistant Security Manager - Provided executive management with information and guidance on established security policies and procedures on all personnel, physical security, and information security matters.

• Provided executive management with information and guidance on established security policies and procedures on all personnel, physical security, and information security matters. Security and Recovery Specialist-Collaborated with government contractors to install and replace portions of sensitive electronic systems that affected the protection range of an electronic interception system.

• Collaborated with government contractors to install and replace portions of sensitive electronic systems that affected the protection range of an electronic interception system.

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