Remote Customer Service Specialist

LAURIE ESCUDERO

** *** *****, ********, ** *****

• 860-***-**** • **************@*****.***

SUMMARY OF QUALIFICATIONS

Business professional with strong experience in administrative support, marketing, research and application, and developing and maintaining relationships, both business-to-business and in-house. Resourceful, articulate, and independent, with strong interpersonal skills and instincts.

SKILLS AND PROFICIENCIES

• Proven organizational skills

• Diligent from the inception of a project through to follow up

• Strong computer skills on both PC and Mac platforms, including MS Office

• Excellent communication skills, both verbal and written

• Proficient at multitasking while retaining focus

• Comfortable in a variety of business settings and situations, both formal and casual

• Short learning curve when adapting to innovations and new technology

• Intrinsically motivated, self-starter and independent and also an excellent team player

WORK AND PROFESSIONAL EXPERIENCE

A Better Choice Pest Control, LLC 1997-2012

Administrative Support/Office Manager

Ensured compliance with all local, state and federal regulatory agency mandates. Utilized marketing strategies which increased revenue by up to 30% per year while reducing expenses at the same time. Designed, wrote and organized mass mailings and other promotional materials. Handled all the accounting, bookkeeping and tax preparation and filing for this company as well as its principals.

Integrative Health Management, LLC 2003-2010

Manager, Principal

Started off marketing, developing and maintaining a strong personal customer base in this direct sales business, with over 85% rate of customer retention and re-order. Then established a team of approximately 600 salespeople in the first three years. Managed and motivated my team by setting goals and expectations and understanding their motivation, as well as teaching them time-management. Used creative marketing to build the business for myself and my team, including chambers of commerce meetings, booths at events and medical conferences, and networking groups. Also wrote and delivered an international training call on understanding the importance of positive verbiage when talking with potential clients/customers, including examples.

Law Offices of Peter Hirschl and Law Offices of Lisa Silvestri 1991-1995

Administrative Support/Office Manager

Sole administrative support of two attorneys as they transitioned from law firms into their own practices. Established, furnished and outfitted two separate side-by-side law offices. Created and implemented filing systems which are still being utilized today. Used various marketing strategies to help build and maintain a loyal client base for each attorney. Helped both attorneys grow their practices while maintaining the confidentiality and separation required by each of them.

Law Offices of Jeffrey A. McChristian 1988-2005

Administrative Support as Receptionist, Legal Secretary and Paralegal

Was promoted through each of these positions meritoriously and trained on-the-job for each one. Welcomed and interviewed clients, maintained client files, managed court calendars for six attorneys, drafted and edited all forms of legal and other writings, including pleadings, complaints, interrogatories, and memoranda of law, as well as emails and correspondence. Stayed current on and made others in the office aware of legislative updates that affected our practice.

OTHER WORK EXPERIENCE

Kelly Chevrolet - Commercial Truck and Van Sales (1980s)

Collier’s Encyclopedia - Field Sales Manager (1980s)

Bartender and Waitress – Twenty years in various locations in Florida and Connecticut (1980s - 2000s)

EDUCATION

Central Connecticut State University – Bachelor of Arts, Psychology

VOLUNTEER WORK

Enfield Jaycees • Enfield Food Bank • Granby Food Bank • House of Hope Soup Kitchen • Granby Little League

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