Customer Support

Michaellie McPherson

678-***-**** **********.*********@*****.*** United States

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with over four years of customer service and healthcare experience. Proven ability to manage high call volumes, maintain accurate documentation, support patients and families, and collaborate effectively with interdisciplinary teams. Strong communicator with excellent time management and organizational skills.

CORE SKILLS

Customer Support • High-Volume Call Handling • Patient & Family Communication • Scheduling & Documentation • Data Entry & Records Management • HIPAA Awareness • Conflict Resolution • Time Management & Multitasking • Microsoft Office (Word, Excel, PowerPoint) • Typing: 75 WPM PROFESSIONAL EXPERIENCE

Comcast Customer Account Representative

September 2020 – Present

- Provide customer support in a fast-paced, high-volume call center environment

- Resolve billing, service, and account inquiries while maintaining professionalism and empathy

- Meet or exceed performance metrics for call quality, efficiency, and customer satisfaction

- Adapt quickly to changing policies, systems, and customer needs

- Document customer interactions accurately within internal systems Children’s Healthcare of Atlanta Patient Safety Sitter August 2019 – August 2020

- Provided continuous observation of assigned patients to ensure safety and well-being

- Communicated patient status and behavioral changes promptly to nursing staff

- Maintained a calm, therapeutic environment for patients and families

- Followed hospital protocols and confidentiality standards Children’s Healthcare of Atlanta Resource Screener December 2018 – August 2019

- Screened patients and visitors upon hospital entry

- Provided clear directions and answered general inquiries

- Supported hospital flow and safety procedures in a high-traffic environment

- Demonstrated professionalism and strong communication under pressure Morant Construction Inc. Administrative Assistant May 2017 – August 2017

- Answered and screened phone calls and inquiries

- Organized and maintained digital and physical filing systems

- Typed estimates and invoices with accuracy

- Coordinated subcontractor schedules and documentation EDUCATION

Western Governors University — Current Student, BSN (Pre-Licensure) Georgia State University — 2020–2023

Chamblee Charter High School (Gifted/Magnet Program) — 2016–2020 CERTIFICATIONS

Basic Life Support (BLS) • CPR Certified

TECHNICAL SKILLS

Microsoft Office Suite • Data Entry • Email & Calendar Management • Spreadsheet Software • Digital Communication Tools

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