Customer Service Specialist with Healthcare Experience

Experience

Concentrix Jacksonville, FL

Customer Service Representative 05/2021 - Present

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Handle inbound call center sales calls from existing and prospective client customers

• Prepare complete and accurate work including appropriately notating accounts as required.

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Multitask and navigate through multiple systems

Blue Cross Blue Shield Jacksonville, FL

Customer Service Representative 02/2017 - 05/2021 Provide excellent customer service through a variety of channels ( phone,chat,email,and offline ticket escalation).

• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.

• Adhere to quality, compliance guidelines and SLA’s

• Maintain customer focus and product knowledge

• Input/log relevant customer information and pertinent data

• Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Microsoft Teams ) required; high level capacity to multitask independently on a computer.

• Calmly attempt to resolve and de-escalate any issues

• Escalate interactions when necessary and appropriate

• Track all call related information for auditing and reporting purposes. SUMMER BROOK HEALTH CARE CENTER Jacksonville, FL Nursing Assistant 10/2013 - 02/2017

Take vital signs like blood pressure, temperature, and pulse, and report changes to nurse. Clean and sanitize patient rooms, including taking out the trash, sweeping, and wiping down surfaces. Answering calls from patients and making sure they’re as comfortable as possible Following patient privacy rules and applying professional ethics Skills

Computer skills, Communication skills, Customer service Education

Florida career college Jacksonville, FL

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Accomplished and energetic Customer Service Representative with a solid history of achievement inhistory Customer Care. Motivated leader with strong organizational and prioritization abilities. Areas ofexpertise include Strong communication skills, computer knowledge ano experience to deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Jericka George

+1-904-***-**** *************@*****.*** Jacksonville, FL

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