Dedicated Childcare & Administrative Professional with 8+ Years

Kylia Bailey

North Carolina *****.*********@*****.*** 757-***-****

Professional Summary

Dedicated and detail-oriented professional with 8+ years of experience in customer service, education, and administrative support. Proficient at delivering exceptional customer experiences in fast-paced environments while demonstrating empathy, professionalism, and precision.

Core Skills

●Customer Support & Relationship Management

●Multitasking & Time Management

●Problem Solving & Decision Making

●Clear Written & Verbal Communication

●Team Collaboration & Professional Integrity

Professional Experience

The Goddard School – Lead Toddler Teacher

Aug 2025 – Present

●Create and maintain a safe, nurturing, and engaging classroom environment conducive to learning and growth.

●Implement the school’s curriculum and adapt lesson plans to meet the developmental needs of individual children.

●Supervise and support children’s learning, behavior, and social-emotional development through structured activities and play.

●Manage daily classroom operations, including scheduling, transitions, and maintaining classroom materials.

●Communicate regularly with parents and guardians to share progress updates and address concerns.

●Collaborate with assistant teachers and staff to ensure consistency in classroom management and instructional strategies.

●Ensure compliance with health, safety, and licensing standards at all times.

Assistant Infant Teacher

Aug 2019 – Aug 2025

●Serve as a trusted point of contact for families, ensuring consistent communication and problem resolution with professionalism and empathy.

●Maintain accurate documentation and manage multiple systems for scheduling, reporting, and child development tracking. Adapt to rapidly changing priorities while maintaining attention to detail and adherence to established policies.

●Collaborate with a diverse team to create a supportive, customer-focused environment.

Primrose School – Assistant Preschool Teacher

Feb 2018 – Aug 2019

●Delivered high-quality service to parents and staff, addressing inquiries and concerns with tact and efficiency.

●Supported the implementation of structured processes and data tracking for student progress and attendance.

●Balanced multiple priorities in a dynamic environment while ensuring a positive and productive experience for families.

YMCA – School-Age Child Care Counselor

Sep 2014 – Feb 2016

●Provided responsive customer service to parents and guardians through timely communication and issue resolution.

●Facilitated engaging activities, demonstrating leadership, adaptability, and clear communication.

●Contributed to a collaborative team environment focused on safety, service, and community trust.

Avis Budget Group – Claims & Fleet Processing Intern

May 2015 – Aug 2015 & May 2014 – Aug 2014

●Processed claims and performed administrative functions with a focus on accuracy and compliance.

●Assisted customers with inquiries regarding rentals, claims, and fleet logistics in a deadline-driven, high-volume environment.

●Utilized multiple computer systems to track, document, and resolve service requests efficiently.

Education

Deep Creek High School

Sep 2008 – Jun 2012

Certifications

●Customer Service Certification

●Basic First Aid/CPR

Technical Proficiencies

Microsoft Office Suite Google Workspace Internet & Mobile Technology Remote Collaboration Tools

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