Faculty Affairs Support Specialist Candidate - Steven Madsen
Resume:
Steven E. Madsen
St. George, UT ***90
********@*****.***
Career Summary
Strategic thinker with extensive experience in the planning, design, and implementation of education, safety, and training programs across various industries. Skilled in program assessment, development, execution, and evaluation, with a focus on performance measurement, organizational change, and quality outcomes. Expertise spans customer service, leadership, health and safety, technical training, and certifications, both in startup and established environments.
Key Accomplishments
● Directed National Training Programs: Led educational and certification training initiatives at the local, state, and national levels.
● Organizational Change: Successfully designed and implemented large-scale organizational change interventions to drive performance improvement's of;) .
● Diverse Training Delivery: Developed and delivered training across various sectors, including customer service, leadership, health and safety, software/technical training, and train-the-trainer certifications.
Education
● Ed.D. (ABD), Health and Safety Education, University of Northern Colorado
● M.S., Health Science, University of Utah
● B.S., Physical Education, University of Utah
Professional Experience
Test Center Administrator
PSI Services, LLC, Centennial, CO
January 2022 – 2024
● Administered and proctored computer-based licensing and certification exams for various industries, including trades and cosmetology, supporting state and federal agencies.
Sales Associate
Sam's Club, Lone Tree, CO
November 2018 – November 2021
● Managed the Tire and Battery desk, providing exceptional customer service, overseeing cash handling, and managing product ordering.
Sales Associate
The Home Depot, Highlands Ranch, CO
April 2016 – September 2018
● Worked as a Paint Department associate, specializing in customer service, merchandising, and operations, and served as the department opener. Director, Performance Learning
Parker, CO August 2000 – March 2016
● Founded and led a consulting business focusing on performance improvement and instructional design for a variety of training programs including technical, safety, sales, leadership, and operations.
● Designed and implemented customized training programs, worked with subject matter experts (SMEs), and ensured that training aligned with organizational goals.
● LinkedIn Group Moderator for 15 HR-related groups, managing online communities and fostering professional development conversations.
Online Faculty
University of Phoenix
September 2008 – March 2009
● Taught the "Critical Thinking" course to undergraduate students, focusing on enhancing their skills in analyzing arguments, assessing source credibility, and addressing logical fallacies.
Manager, Safety, Training, and QC
Ironwood Communications/180 Connect, Aurora, CO
May 2005 – November 2007
● Managed safety, compliance, and training for over 3,000 DirecTV technicians and supervisors across 54 U.S. sites.
● Authored safety plans and customer service training programs, achieving a significant increase in certification rates.
Manager of Safety/QC
TCS Communications, Englewood, CO
May 2003 – February 2004
● Ensured operational compliance with safety and construction policies, conducted site visits and audits, and provided coaching to supervisors on safety procedures. Manager, Technical and Network Operations Training AT&T Broadband, Denver, CO
August 1999 – January 2001
● Led the implementation of a Learning Management System (LMS) to design, deliver, and track technical training programs for network operations teams. Curriculum Developer/Training Specialist
NCTI, Littleton, CO
March 1998 – August 1999
● Designed print-based and hands-on training materials for the cable telecommunications industry, collaborating with SMEs to enhance course content. Learning & Development Technical Trainer
TCI of Colorado, Denver, CO
May 1993 – March 1998
● Designed safety, technical, and management training programs for new hires and advanced technical staff within the cable industry. Director, Health & Safety Programs
New Mexico Cooperative Extension Service, New Mexico State University, Las Cruces, NM September 1977 – January 1980
● Designed and delivered public and workplace health and safety programs across New Mexico, managing a $2 million federal grant portfolio. Assistant Professor
University of New Mexico, Albuquerque, NM
September 1976 – June 1977
Instructor
University of Northern Colorado, Greeley, CO
August 1974 – August 1976
Instructor
Mesa State College, Grand Junction, CO
September 1971 – June 1974
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