Inbound Customer Solutions Agent Candidate: James C. Chambers Jr.
Resume:
James C. Chambers, Jr.
Seattle, WA 98104
************@*******.***
Objective: To work in an environment where the primary motive is to ensure total customer satisfaction.
Work History
Installer
05/2018 to 08/2018
Integrity Networks, 2220 Lind Ave. SW, #106, Renton, WA, 98057, 425-***-****
Worked on a project to upgrade the wireless access system for the CHI Franciscan Health, St. Joseph Medical Center campus in Tacoma.
Cable Technician
09/2017 to 12/2017
Applied Business Communication (ABcom LLC), 13029 NE 126th Place, Kirkland, WA, 98034, 844-***-****
Worked on various projects throughout the greater Seattle/Tacoma metropolitan area installing, terminating and testing category 5 and 6 communication and coaxial cables, the installation of fiber optic cables and other wires required for access control.
Cable Technician
02/2017 to 09/2017
Outsource, 200 W. Thomas St., #425, Seattle, WA, 98119, 206-***-****
Assigned by this temporary staffing agency to the above company (ABcom LLC) to install, terminate and test category 5 and 6 communication cable and coaxial cable, the installation of fiber optic cables and wires required for access control.
Warehouse Assistant
02/2014 to 06/2016
Blackhawk Industrial, 6405 S. 194th St., Kent, WA, 98032, 206-***-****
Working in the company’s Seattle distribution center, duties included receiving merchandise and inputting the information in the computer system, pulling merchandise orders, checking and shipping those orders and using a forklift to move inventory throughout the warehouse.
James C. Chambers, Jr.
Page 2
Prep Cook
02/2014 to 03/2015
Uncle Mike’s Superlicious BBQ, 9640 16th Ave. SW, Seattle, WA 98016, 206-***-****
This part time position (working nights and weekends) included smoking of all meats, prepping and cooking of all side dishes and assisting with cashier, waiter and closer duties.
Installer
08/2012 to 10/2012
Holmes Electric, 600 Washington Ave. S, Kent, WA, 98032, 253-***-****
Location: MultiCare Good Samaritan Hospital
Installation, termination and testing of category 6 work station cables, jacks and wireless access points. Termination of 200 pair riser cables from the MDF to various IDF 110 blocks and their cross connect to 48 port patch panels.
Installer
11/2011 to 04/2012
Powercom, 11824 North Creek Pkwy. N, Suite 103, Bothell, WA, 98011, 425-***-****
Working throughout King, Pierce and Grays Harbor Counties duties included installation, termination and testing of category 6 and coaxial cables. Also assisted in outdoor plant aerial and underground fiber
Installer
07/2006 to 12/2010
Veca Electric, 514 7th Ave. S, Seattle, WA, 98108, 206-***-****
Working throughout the Seattle/Tacoma/Everette metropolitan areas and the state of Washington, of patch panel racks in IDF closets.
Customer Service (Call Center) Experience
07/1982 to 11/1987
The Better Business Bureau of Greater Detroit and Eastern Michigan, Detroit, Michigan
Provided consumers with information on a company’s history and complaint record, mailed consumer information on specific types of businesses and spoke to consumer groups on how to avoid scams, especially the elderly.
James C. Chambers, Jr.
Page 3
01/1990 to 12/1991
American Blind and Wallpaper Factory, Farmington Hills, MI
Assisted customers with their order problems such as receiving wrong, damaged or missing merchandise.
12/1991 to 11/1992
Phoenix Group International, Farmington Hills, MI
Assisted car dealerships nationwide in returning vehicles back to the manufactures if these vehicles fell within the “Lemon Law” provisions mandated by the federal government.
12/1992 to 10/1993
Kelly Services, Bloomfield Hills, MI
Assigned to a logistics company to assist corporate truck drivers when they had mechanical problems, directing them to the nearest repair facility or arranging for the facility to send out service to the disabled driver.
04/1994 to 06/1996
Consumer Market Analysis, Troy, MI
Assisted customers who were responding to printed advertised cellular phone service offers by further explaining the offer if necessary, answering questions about additional offers and the phone itself, informing the customer about cellular service coverage locally and nationally, with the goal of having the customer apply for the advertised service.
Education
Graduate: John Muir High School, Pasadena, CA, 1973
Wayne State University, Detroit, MI, (evenings, part time) 199I – 1997, 60 credits earned
Contact this candidate