Customer Support Specialist with 3+ Years Experience

ANNESSA WHITLOW

KEY SKILLS

Office software- Office, Excel, PP,

date entry

Calm under pressure

Organizational and time

management skills.

Corporate/Team communications.

Problem solving/Incident reporting

Customer service

Attention to detail

Public Relations

Protocol & Situational awareness

Excellent Written/Verbal

communication

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WORK

EXPERIENCE

Head/Assistant Softball Coach - Competitive Travel Softball Coach Jan. 2022 - Present

(Explosive/Lady Tigers)

Area Manager - Amazon Fullfilment Center Aug. 2024 - Present SUMMARY

Customer-focused, operationally driven professional with 3+ years of experience delivering high-quality service, administrative support, and people coordination in fast-paced, high-volume, regulated environments. Proven ability to resolve complex issues, manage sensitive information, and maintain accuracy, compliance, and professionalism under pressure. Highly adaptable, with strong experience supporting customer experience, workforce operations, and time-sensitive service delivery. Academically grounded in psychology and sociology, bringing strong communication skills, emotional intelligence, and sound judgment to consistently deliver results while upholding service excellence and organizational standards. *******.*********@*****.*** 216-***-**** 18411 Stony Point Dr. Strongsville OH 44136 linkedin.com/in/nessa-whitlow-85b5a0324

Led multi-shift teams of up to 130 associates in a high-volume distribution environment, ensuring on-time delivery, cost efficiency, and compliance. Directed workforce planning, labor allocation, and KPI-driven productivity while leading performance management, coaching, and employee relations. Partnered with HR, Safety, and Operations on training, compliance, and development initiatives. Drove process improvements through data analysis, enforced safety standards, resolved incidents, and provided hands-on leadership during peak periods to maintain operational continuity and a culture of accountability. As a Coach and leadership staff, designed and implemented high-performance training programs, leveraging behavioral and performance psychology to enhance athlete consistency, discipline, and accountability. Delivered targeted, position-specific coaching and actionable feedback to accelerate skill development and measurable performance outcomes, while conducting talent evaluation, scouting, and competitive analysis to inform strategic game planning and optimize practice coordination across multiple age groups. Orchestrated team-building initiatives that strengthened cohesion, resilience, and performance under pressure, and championed professional standards, ethical conduct, sportsmanship, and competitive integrity to cultivate a culture of accountability and sustained team success.

Lead Cook - Walk Ons

Lead Umpire Sport Bistro

Managed high pressure situations by enforcing

rules fairly and maintaining positive interactions with players, coaches and spectators

Trained and mentored 3+ new officials,

improving team performance and communication

skills

Handled disputes calmly and efficiently, while

maintaining satisfaction and safety during

competitive events

Led a team of 5-7 in a high-volume kitchen,

ensuring timely service and consistent quality

Resolved customer complaints efficiently, while

maintaining satisfaction in a fast-paced

environment

Perfected kitchen workflow, improving prep

time by 15% and reducing errors

Jan. 2022-Aug. 2024 Oct. 2021-

Jan. 2022

Mar./Aug. 2024

Achievements

Southern University Agricultural & Mechanical College Major in Interdisciplinary Studies

2 minors Psychology and Sociology

Final CGPA: 3.90

Bachelor of Arts - Interdisciplinary Studies Aug. 2022- Aug. 2024 EDUCATION

Initiated into Alpha Kappa Alpha Sorority

Incorporated

Academic Excellence GPA 3.90

Holy Name Highschool Graduate May 2020

Honors

GPA 3.8

Accomplishments

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