Seasoned Customer Care and Field Service Professional
Resume:
Richard Corder
Ash Grove, MO *****
**********@*****.***
Professional Summary
Currently working for Uber and Lyft as a driver. Most recently an In-Home Technician for Asurion. Before that, I was self-employed as a driver for a non-emergency medical transport company. Previously an assistant manager in sales with a combined total of 8 years of retail experience and customer service. Background in corrections/security with over 11 years of experience in the field. Passionate about working with people, and interested in pursuing a career path to follow that passion. Authorized to work in the US for any employer
Work Experience
Driver
Uber Driver/Lyft driver-Springfield, MO
July 2025 to Present
-Picked up passengers at designated locations and ensured timely arrivals at their destinations.
-Assisted passengers with entering and exiting vehicles, including handling luggage.
-Maintained a clean and safe vehicle environment for passengers.
-Utilized GPS and navigation tools to optimize routes and minimize travel time.
-Communicated effectively with passengers to understand their needs and preferences.
-Performed routine vehicle checks to ensure safety and reliability.
-Adapted to various passenger demographics, providing personalized service. In Home Tech Expert
Asurion-Springfield, MO
December 2024 to Present
-Deliver new devices to customers’ homes.
-Setup new devices and troubleshoot issues.
-Provide excellent customer service EVERY time, ensuring happy customers and 5-star surveys.
-Build rapport with customers to determine their wants and needs.
-Sell new devices and accessories based on those wants and needs.
-Sell home protection after determining what the customer’s most important investments are in the home.
Stocker/Meat Department
Sam's Club-Springfield, MO
July 2024 to October 2024
-Greet customers and provide excellent customer service.
-Answer questions and take customer orders.
-Stock, face and rotate all products in department.
-Clean and sanitize kitchen daily.
-Clean meat coolers/racls as needed.
-Ensure nightly inventory preparation for next day is complete by end of shift.
-Operate cardboard crusher.
Non-Emergency Medical Transport Driver
Self Employed Contractor-Springfield, MO
March 2024 to July 2024
-Plan out routes nightly for the next day.
-Transport ambulatory and wheelchair patients to and from medical appointments.
-Deliver excellent customer service to retain clients.
-Manage other drivers to ensure job completion and good customer service.
-Perform mechanic work and preventative maintenance on fleet vehicles. Independent Contractor
Self-Ash Grove, MO
December 2020 to December 2023
-Pick up, sort, and deliver newspapers for residential and commercial customers on a daily basis.
-Ensure deliveries are completed by the cutoff time each day.
-Utilize hiring company’s software on mobile device for route lists, addition/removal of customers and to view customer complaints/notes.
-Interact with customers and build rapport.
Store Assistant Manager
National Rent to Own-Warrenton, MO
March 2018 to February 2020
-Greet customers upon entry, advising them of current promotions and closing sales.
-Assist store manager with daily store operations.
-Completion of paperwork.
-Daily filing, ordering and purchasing supplies and/or stock.
-Count cash register twice daily to ensure accuracy.
-Deliver inventory to customers (Class E required for this position, and is still current).
-Make daily bank deposits.
-Conduct weekly inventory audits and vehicle inspections.
-Make daily sales calls for current promotions.
-Make collection calls twice daily for past due accounts.
-Provide coverage for store manager, account manager and delivery driver during their absence. Assistant Manager
Dollar General-Warrenton, MO
September 2015 to February 2018
-Greet customers upon entry and thank them on departure.
-Assist store manager with management tasks.
-Assist store manager in hiring process.
-Complete daily paperwork.
-Check in vendors.
-Check in incoming truck delivery.
-Unload delivery truck.
-Open and close store as required.
-Stock shelves with product.
-Assist customers as needed.
-Handle money/operate cash register.
-Reset planograms and endcaps as needed.
-Set up weekly sales.
Security Officer
Whelan Security-Jonesburg, MO
March 2015 to August 2015
-Guard and patrol assigned site.
-Check identification and authorize entry of individuals.
-Investigate alarms and/or disturbances.
-Recognize safety hazards.
-Maintain detailed log of all occurrences during shift. Corrections Officer
Missouri Department of Corrections-Vandalia, MO
April 2012 to May 2015
-Designated post was Medical Officer and ICU Officer relief. Worked alongside medical staff.
-Maintain detailed log of all occurrences on shift.
-Conduct periodic head counts to ensure proper accountability of all offenders.
-Conduct routine and random security inspections.
-Conduct searches of offenders, property, living areas and common areas on a regular basis.
-Enforce laws and regulations.
-Write violations for offenders who do not follow laws and regulations.
-Conduct vehicle perimeter inspections.
-Perform CPR and/or First Aid when needed.
-Check identification and authorize entry/exit of offenders.
-Act as an unbiased party to solve disputes between offenders.
-Take yearly certification testing for CPR, First Aid, firearms and basic officer training.
-Serve food to offenders in isolation.
Jail Officer
Montgomery County Sheriff's Department-Montgomery City, MO February 2004 to October 2011
-Maintain detailed log of all occurrences on shift.
-Conduct periodic head counts to ensure proper accountability of all inmates.
-Conduct routine and random security inspections.
-Conduct searches of inmates, property, living areas and common areas on a regular basis.
-Enforce laws and regulations.
-Escort inmates throughout facility when needed.
-Perform CPR and/or First Aid when needed.
-Recognize safety hazards.
-Book in and release inmates into the jail.
-Act as an unbiased party to solve disputes between inmates.
-Take yearly certification testing for CPR, First Aid, firearms and basic officer training.
-Serve meals to inmates.
-Transport inmates to/from hospital.
Cashier
Fast Lane-Jonesburg, MO
May 2007 to June 2011
-Operate cash register, balancing drawer prior to and following each shift.
-Provide customer service, answer questions and resolve customer complaints.
-Greet all customers upon entry.
-General cleaning duties throughout store.
Server
Denny’s-Warrenton, MO
December 2003 to February 2004
-Greet customers upon entry into restaurant.
-Clean tables, booths and counters, and prepare them for meals.
-Serve food and beverages to customers, replenishing needed items.
-Enter orders into computers
-Provide customer service, answer questions and resolve customer complaints.
-Operate cash register.
Sales Representative
Dave Sinclair Ford West-Warrenton, MO
July 2003 to October 2003
-Greet customers upon entry onto lot.
-Provide customer service, answering sales-related questions.
-Maintain knowledge of sales and promotions.
-Maintain knowledge of vehicles available on lot.
-Based on customers' needs, recommend, select and help locate the desired vehicle.
-Work with sales manager to come to an agreed upon price with customer.
-Follow up with customers after sales to ensure their satisfaction with transaction. General Laborer
Unique Automotive Clutch Rebuilders-Jonesburg, MO
June 1994 to July 2003
-Separate and keep track of incoming inventory.
-Tear down clutches and separate individual parts, scrapping junk metal.
-Light welding/grinding.
-Operate industrial machinery designed to clean, assemble or disassemble clutches and associated parts.
-Use hand and air tools to perform job duties.
-Assemble clutches in the manufacturing line, testing load limits and ratings to ensure all clutches are within proper specifications before shipping.
-Assemble and line discs.
-Pack, wrap and strap down orders, ensuring matching order slips before shipping.
-Operate forklift and pallet jacks (electric and manual) to move inventory. Diesel Mechanic
United States Marine Corps-Camp Lejeune, NC
January 1998 to January 2002
-Supervise Preventative Maintenance section, helping other sections when needed.
-Give weekly progress reports to commander.
-Complete basic repairs on all road-based vehicles and trailers in the battalion.
-Troubleshoot electrical and mechanical problems.
-Use hand tools and air tools to perform job duties.
-Complete paperwork associated with repairs and parts requests.
-Complete periodic military training and physical testing. Education
High school or equivalent
Montgomery County R-II High School-Montgomery City, MO August 1993 to May 1997
Skills
• Communication Skills (10+ years)
• Critical thinking
• Time management
• Forklift
• Microsoft Office (10+ years)
• Forklift Operator (10+ years)
• Empathy
• Box truck (2 years)
• Retail (10+ years)
• Cash Handling (10+ years)
• Computer literacy
• Sales (2 years)
• Mechanical Knowledge (10+ years)
• Sales
• Driving (10+ years)
• Supervising Experience (5 years)
• Delivery Driver (2 years)
• Order Entry (10+ years)
• Warehouse Experience (5 years)
• Cash handling
• Account management
• Typing (80 wpm) (10+ years)
• Typing
• Inventory Management (10+ years)
• Commercial Driving Experience (2 years)
• Retail sales
• Communication skills
• Driving
• 10 Key Calculator (10+ years)
• Customer Service (10+ years)
• Planograms (3 years)
• Order entry
• Merchandising (5 years)
• Report Writing (10+ years)
• Microsoft Word (10+ years)
• Multi-line Phone Systems (2 years)
• Data Entry (10+ years)
• Management (5 years)
• Load & Unload
• Van driver
• Customer service
• Organizational Skills (10+ years)
Languages
• English - Expert
Military Service
Branch: United States Marine Corps
Rank: Lance Corporal
Certifications and Licenses
Driver's License
Class E License
March 2018 to April 2024
Class E License - State of MO
Additional Information
SKILLS
General Computer Knowledge
Typing (approximately 80 wpm)
Microsoft Outlook
Settle Disputes
People Skills
Attention to Detail
Basic Computer Skills
Microsoft Word
Computer-Based Booking Program
Public Relations
Report Writing
Cash Handling
Customer Service
Diesel Mechanics
Leadership
Troubleshooting
Electrical Troubleshooting
Forklift Operator
Machine Operation
Assembly Manufacturing
Inventory Management
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