Clinical Scheduling & Credentialing Specialist

KIMBERLY INGRAM

Dallas, Texas ***********@*****.***

Summary

Dedicated and detail-oriented Clinical Scheduling & Patient Intake Specialist with over 8 years of experience within major healthcare networks on-site and remotely. Recognized for maintaining high standards in administrative accuracy, from complex provider credentialing to insurance verification and medical record audits. Proven track record in optimizing patient workflows, managing high-volume scheduling, and ensuring 100% HIPAA compliance while handling sensitive medical data. Skills

● Clinician & Provider Schedule Management

● EHR Scheduling Systems

● Daily Audits & Adjustments

● Time Block Management

● Cross-Functional Team Support

● High-Volume Scheduling Environments

● Inbound/Outbound Patient Communication

● HIPAA Compliant Scheduling

● Patient Scheduling & Waitlist Coordination

● Medical Records Management

Experience

Clinical Scheduling Specialist 12/2022 to 12/2025

University of Mississippi Medical Center Jackson, MS

● Served as a liaison between front desk and clinical staff to ensure 100% accuracy while reducing scheduling errors.

● Co-developed new office policies for record keeping and scheduling that directly increased the overall organizational efficiency of the practice.

● Adjusted provider schedules as needed to accommodate patient volume, provider availability and clinic priorities.

● Supported cross-coverage needs by assisting with care coordination and scheduling responsibilities during high-volume periods.

● Performed routine audits of existing medical records to ensure 100% compliance with legal requirements and proper storage procedures.

Credentialing Specialist 08/2020 to 11/2021

University of Mississippi Medical Center Jackson, MS

● Balanced high-priority administrative tasks to ensure on time processing for a large volume of healthcare providers.

● Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.

● Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.

● Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information

Patient Intake Coordinator 06/2017 to 08/2020

Mississippi Baptist Medical Center Jackson, MS

● Independently managed and maintained provider schedules, supporting 20+ clinicians and ensuring accurate appointment availability for patients.

● Monitored daily schedules to identify gaps and cancellations, backfilling open slots and improving provider utilization by approximately 15-20%.

● Collaborated with nurse care managers and clinical staff to adjust provider schedules based on patient needs and care plans.

● Coordinated patient rescheduling and follow-up appointments, reducing missed appointments and delays in care.

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