Customer-Focused Inbound Service Professional

Jessica Wilder

Inbound Customer Service Agent – Consumer Relations

Oglethorpe, GA

478-***-**** **********@*****.***

Professional Summary

Customer-focused Inbound Customer Service professional with extensive experience supporting customers in fast-paced environments. Skilled in consumer relations, issue resolution, documentation, and service excellence. Known for empathy, professionalism, and accuracy. Core Skills

Inbound Call Handling • Consumer Relations • Complaint Resolution • CRM Systems • Documentation • Customer Advocacy • De-escalation • Compliance • Multitasking Professional Experience

Retail Merchandiser Assistant Manager – Dollar Tree Provide daily customer support, resolve concerns, manage documentation, cash handling, and operations while maintaining excellent customer satisfaction. Assistant Manager – Jack’s Family Restaurants

Resolved customer issues, supported high-volume operations, trained staff, and documented inventory and shift activity.

Customer Service Representative – TLC & Associates Handled outbound calls to schedule medical appointments, verified information, and documented interactions accurately.

Education

Associate’s Degree – Medical Billing & Coding

Motte College

Certifications

Certified Nursing Assistant (CNA) • CPR Certified