Office Operations Leader and Trainer

Tiffany Marquez

***** ********* **, ******, ** **883 909-***-**** **********@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. OFFICE MANAGER CA WHEEL SOLUTIONS INC. JANUARY 2024 – PRESENT Ensuring the smooth running of an office by overseeing a variety of administrative tasks, managing resources, and coordinating office activities. Handle company financials, such as accounts payable, bookkeeping, and general accounting. Processing payroll, ensuring that employee pay is accurate and on time, including inputting employee data, managing deductions, and processing payroll. Implement communication protocols for the office, both internally and externally. This includes disseminating important information and updates and managing correspondence with clients and suppliers. DISPATCHER ROUTER GILBERT USA NEED IT NOW DELIVERIES 2021 – 2022 Responsible for the routing for a designated fleet/region. It is their primary function to effectively, and efficiently, maximize the capabilities of our operational assets and drivers. Daily Responsibility for routing service stops through work order audit, and order volume from customer service / sales.; Management /updating service routes for the service drivers on a daily basis. Create and maintain synergies with operations to maintain route density and operational efficiencies. Partner with Operations to assist in driver training of onboard apps used with daily routes. Manually creating routing efficiencies to adhere to customer needs, management of “one off” occurrences writing route development. CUSTOMER SERVICE REP I-INTERNET REPAIR CHARTER SPECTRUM 2021 Customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Problem solving multitask to repair a variety of services and equipment using communication skills to uncover customer needs, answering questions and leaving a positive impression on customer interactions.

DISPATCHER II CHARTER SPECTRUM 2013 - 2017

Responsible for dynamic job assignment, technician tracking & job rescheduling functions using technical workforce management tools in Charter dispatch centers. Also, responsible for relaying & recording information to field personnel via telephone and other forms of communication. SALES/MARKETING COORDINATOR VETERINARY SERVICES INC 2013 Web Site - New Product Flier -Back Order Reports New Product Reports- New Price List Reports- Dealer Events- Sample Inventory- Reps Distribution Marketing Mail- Distribution Monthly Fliers- Email Blast-

(Everything includes 3 branches)

BUSINESS SALES CONSULTANT PACIFIC GROUP ASSOCIATES 2012 Seminar Training- Time Management- Human Resources- Sales Negotiations- Customer Service- Leadership and Management- Client Retention- Business Account Negotiation New Business Acquisition ADMINISTRATION ASSISTANCE GRAND JEWELERS 2009- 2012 Administration Assistance Photography related to layouts for advertisements, Research data for web designs, Format Newsletters Via Email, Associate on the Marketing Team, Format Spread Sheets Via Excel, and Customer Service.

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Education

ASSOCIATES OF SCIENCE BUSINESS ADMINISTRATION EVEREST COLLEGE, ONTARIO METRO CAMPUS

HIGH SCHOOL DIPLOMA MANUEL DOMINGUEZ, COMPTON, CA Skills & Abilities

· Microsoft (Excel, Word, Publisher)

· QuickBooks

· Excellent interpersonal and communication skills

· Poised under pressure

· Bilingual, Spanish

· Fun and energetic

Activities and Interests

Music, community involvement, art, hiking, snowboarding, travel

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