Accounts & Customer Service Specialist

Maria Holterman

573-***-**** *************@*****.*** Jefferson City, MO 65109

Dedicated Accounts Assistant and Customer Service Specialist with extensive experience in financial operations, client relations, and retail service. Adept at managing financial documentation, resolving billing issues, and delivering exceptional customer support in fast-paced en- vironments. Committed to maintaining confidentiality, fostering strong relationships, and contributing to organizational success.

Financial Reporting Customer Service Billing & Invoicing

Team Collaboration Data Management Problem Resolution

Audit Support Supplier Negotiation

Cash Flow Management

•Streamlined invoice processing, reducing turnaround time by 15%.

•Supported external audit preparations, ensuring compliance and accuracy.

•Built strong vendor relationships, negotiating favorable payment terms.

Accounts Assistant November 2023 - Present

Missouri Vocational Enterprises - Jefferson City, MO

Manage financial transactions, support reporting, and collaborate with teams to ensure accurate billing and payment collection.

•Balance incoming funds and perform clerical duties to support financial operations.

•Assist in preparing financial statements including balance sheets, income statements, and cash flow reports.

•Coordinate with cross-functional teams to resolve billing discrepancies and expedite collections.

•Support external audit processes by providing documentation and explanations.

•Negotiate payment terms with suppliers to optimize cash flow and maintain strong relationships.

•Handle sensitive financial data with confidentiality and professionalism.

•Liaise with sales teams to resolve pricing and billing issues related to customer orders.

Customer Service Representative February 2019 – August 2023

Wipro - Jefferson City, MO

Provide customer support across multiple systems, manage Medicaid cases, and train new representatives.

•Respond to inbound calls, update Medicaid cases, and handle inquiries related to pregnancy, newborns, and income changes.

•Train new customer service representatives to ensure quality service delivery.

•Manage 8-12 systems simultaneously to provide efficient support.

•Perform other duties as assigned to meet organizational needs.

Barista Team Member June 2017 - February 2019

Target Starbucks - Jefferson City, MO

Prepare beverages and food, ensure store cleanliness, and engage with customers to maximize sales.

•Prepare beverages and food items according to Starbucks standards and safety regulations.

•Maintain a clean and inviting store environment to enhance customer experience.

•Engage with customers to promote current promotions and resolve concerns.

•Display product displays and merchandise to boost sales.

•Provide outstanding customer service with a positive attitude.

Store Clerk June 2017 - July 2017

Target Starbucks - Jefferson City, MO

Support store operations through cashiering, stocking, and customer service.

•Operate cash register and handle transactions efficiently.

•Stock shelves and organize merchandise to ensure store presentation.

•Assist with unloading deliveries and checking inventory.

•Greet customers warmly and provide excellent service.

Store Clerk September 2016 - December 2016

Eagle Stop Convenient Store - Jefferson City, MO

Perform store duties including deli service, stocking, and cleaning to ensure smooth operations.

•Take deli orders for pizza and sandwiches.

•Stock shelves and coolers and maintain cleanliness of deli area.

•Use and clean deli equipment and perform general store cleaning duties.

•Provide friendly customer service and support store operations.

Barista Team Member May 2016 - August 2016

Hy-Vee Starbucks - Jefferson City, MO

Prepare beverages and food, maintain store standards, and engage with customers.

•Prepare beverages and food according to Starbucks standards.

•Maintain a clean and organized store environment.

•Engage with customers to promote products and resolve concerns.

•Support store promotions and displays.

•Provide friendly and efficient customer service.

High School Diploma

Fatima High School, Westphalia, MO, May 2017

Technical Skills

•Customer Service

•Shift Supervision

•Call Center Operations

•Cash Handling

•POS Systems

•Food Safety Standards

•Food Preparation

•Problem Solving

•Team Collaboration

•Reliability

•Microsoft applications

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EXPERIENCED ACCOUNTS AND CUSTOMER SERVICE PROFESSIONAL

KEY EXPERTISE & CORE ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS & ADDITIONAL INFORMATION

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