Claims and Support Specialist Seeking Remote Roles

Sabrina Lincoln

****************@*****.*** 228-***-**** Gulfport, MS

https://www.linkedin.com/in/sabrina-lincoln-65b63b239 SUMMARY Enthusiastic and dependable professional looking to grow and learn through new remote opportunities. I enjoy helping others, taking on new challenges, and building my skills in different areas. Known for being adaptable, easy to work with, and dedicated to doing quality work while contributing to a positive team environment. WORK EXPERIENCE Assurant

Claims Representative Jun 2024 - May 2025

• Managed property insurance claims for mobile home and condo policies, ensuring accurate investigation, evaluation, and settlement according to company and state guidelines.

• Reviewed estimates, photos, and reports to determine coverage eligibility and appropriate reimbursement.

• Consistently met performance metrics for claim accuracy, turnaround time, and customer satisfaction.

KellyConnect

Technical Support Representative (Apple Account) Oct 2022 - Aug 2023

• Resolved customer inquiries related to mobile devices, software, and connectivity issues through multiple channels, maintaining high quality assurance scores.

• Achieved performance targets and contributed to a pilot program that reduced customer wait times.

• Facilitated the onboarding process for new team members by providing training and guidance.

Foundever

Claims Representative Foundever (Liberty Mutual Account) May 2022 - Apr 2023

• Assisted policyholders by managing inbound inquiries about claims status, coverage, and documentation requirements.

• Reviewed and processed claim data to ensure compliance with company and state regulations.

• Investigated claim details, collected supporting documentation, and escalated complex cases to adjusters as needed.

• Maintained detailed records across multiple claim management systems, consistently meeting quality assurance and productivity targets. Goodwill Gulfport, MS

Assistant Key Holder Dec 2020 - Mar 2022

• Managed store opening and closing procedures, ensuring accurate cash handling and operational readiness.

• Trained and supported associates during peak periods, enhancing customer flow and service efficiency.

• Reorganized floor layouts to facilitate easier restocking and improve customer navigation.

EDUCATION Casa Grande Union High School / Central Arizona College High School Diploma, General Education

Casa Grande, AZ

May 2011

SKILLS Customer Service & Support • Insurance Claims Processing • Technical Troubleshooting • Data Entry & Accuracy • Microsoft Office • Training & Team Support

• Cash Handling & POS Systems

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