Senior QA Engineer - 14+ Years in Healthcare & FinTech QA

Henry Shin

*****.****@*****.*** LinkedIn 224-***-**** Des Plaines, IL

SUMMARY

Senior Quality Assurance Engineer with 14+ years of experience testing complex systems across healthcare, insurance, financial services, edtech, and medical devices. Hands-on in all phases of the SDLC, partnering closely with product owners and developers on both bug fixes and major feature delivery, client testing, and production release preparation. Well-rounded across hardware, UI/UX, back-end services, and databases, with strong skills in test planning, exploratory testing, data validation (SQL/Databricks), and cross-browser/UI verification. Seeking Senior QA opportunities to build reliable, scalable quality processes and systems that prevent defects before they reach production. TECHNICAL SKILLS

Testing Types: API, Functional, Regression, Integration, End-to-End (E2E), System, UI/UX, Load Testing Domains: Mobile (iOS/Android), UI, Design/UX, Backend Systems, Databases, Hardware Testing Frameworks: Gauge, Cucumber/Gherkin, Zephyr, BrowserStack, Selenium, Python, Gherkin CI/CD & Dev Tools: Git, BitBucket, SourceTree, Jenkins, Postman, Swagger, Chrome DevTools, IntelliJ Database Technologies: SQL, MySQL, PostgreSQL, Oracle, CouchDB, DBeader, TOAD, HeidiSQL Cloud & Data Exchange: AWS S3, Azure Databricks

Methodologies: Scrum, Agile, Waterfall, Kanban

SDLC Activities: Requirements Analysis, Specifications, Test Plan Design/Execution, Debugging Collaboration / Reporting: JIRA, Confluence, Zephyr, Splunk, Microsoft Teams, Slack EXPERIENCE

Senior Quality Assurance Analyst May 2017 – Nov. 2025 GoHealth, LLC. Chicago, IL (Hybrid)

Authored Gauge specifications for 120+ scenarios across 20 business-critical components, enabling the automation team to build robust functional tests that prevented numerous defects from reaching production.

Engaged with cross-functional teams to enhance/review/improve existing processes to further them in a more clear/concise language and make it simpler for everyone to follow

Ensured data accuracy for 8,000+ Medicare Advantage plans in the marketplace, enabling over 140,000 successful enrollments annually.

Collaborated with the Product Owner and Development Team to deliver over 90+ major marketplace features, improving the experience for 2M+ annual users.

Improved consumer data processing accuracy by designing and implementing 20+ data check jobs using SQL queries in Databricks/MySQL to validate and correct critical records. Quality Assurance Engineer Oct. 2016 – Feb. 2017

CME Group, Inc. Chicago, IL

Developed and executed a quality assurance strategy to improve data accuracy across 10+ financial reports by incorporating strategic sampling, analysis, and deficiencies reporting in the generated data.

Monitored and managed 10+ time-sensitive daily batch jobs, verifying end-to-end data transformations and downstream impacts.

Quality Assurance Analyst June 2016 – Oct. 2016

Atlas Financial Holdings, Inc. Elk Grove Village, IL

Tested the billing module of the company’s web-based platform to ensure accurate fee calculations, correct invoice generation, and proper payment processing, ensuring accuracy for 50+ users.

Improved test coverage by 50% across 3 projects by designing a reusable test plan. Senior Quality Assurance Engineer Nov. 2013 – June 2016 Breakthrough Technologies, LLC. Evanston,, IL

Led the design of 100+ end-to-end test plans and conducted extensive accessibility testing for 50+ assistive technologies to ensure compliance with federal mandates such as WCAG, enabling 500+ students with cognitive disabilities to use the platform.

Conducted comprehensive functional testing of The Morton Arboretum’s mobile application prototypes on both Android/iOS devices to verify that all features performed as intended and met specified requirements.

Mentored junior QA engineers and introduced standardized testing processes, raising test coverage to 100% for all new features, increasing team velocity, and reducing escaped defects. Quality Assurance Analyst June 2011 – June 2013

Aon Hewitt, LLC. Lincolnshire, IL

Performed thorough front-end testing across browsers, ensuring 100% functional coverage and improving the experience for 100+ users of the Your Benefits Resources (YBR) web portal.

Increased the speed of root-cause analysis by 70% by developing SQL queries for data comparison in production databases.

Improved delivery of updates to 50+ international clients in 2 countries by collaborating effectively with 8 offshore QA team members, ensuring clear communication, continuity of work, and alignment of test plans. EDUCATION

B.S. Mathematics and Computer Science August 2009

University of Illinois at Chicago (UIC) Chicago, IL LANGUAGES

English (Fluent / Native)

Korean (Professional working proficiency)

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