IT Support & Application Analyst Resume Title
Resume:
/ ’
Basil Onye Ejikeme
Lancaster Dallas, Texas *5146 +1-682-***-**** ****************@*****.***
https://www.linkedin.com/in/basil-ejikeme-8311a7228/
PROFESSIONAL SUMMARY
My role is to analyze and maintain various software applications within the organization to ensure their smooth functioning and optimal performance. I work closely with the development team to troubleshoot any issues, implement upgrades, and provide end-user support, Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
·Analyzing user requirements: I would work closely with end-users to understand their needs and requirements for software applications. This would involve gathering and analyzing user feedback to identify any issues, bugs, or areas for improvement.
·Testing and troubleshooting: I would be responsible for testing and troubleshooting software applications to ensure they are functioning correctly. This would involve identifying and fixing any errors or bugs in the code, as well as testing the software to ensure it is user-friendly and meets the user's needs.
·Maintenance and upgrades: I would be responsible for maintaining and upgrading software applications to ensure they remain up-to-date and compatible with the latest hardware and software systems. This would involve regularly updating software applications with the latest security patches and bug fixes.
KILLS
Citrix/Wave VM Horizon VDI
User Access / Active Directory
CyberArk/Octa
Warp Jr Active Directory
SQL
Salesforce
Jira
Tesla/Explorer++ Admin Option
ITGC detailed/Walkthrough control testing
SOX,
SOC 1 and SOC 2
Five9
Cisco Jabber
Pulse Secure VPN Vera/MyEd
Office 365
MS Teams,Excel and PowerPoint
CyberArk Vault
HIPPA
WORK HISTORY
AI TRAINER
Handshake AI Fellowship ( Remote ) 08/17/2025 to 01/02/2026
responsibilities:
Developed and evaluated domain-specific prompts to accesses the performances of large language models (LLMs)
Analyzed LLM outputs for scientific accuracy, clarity, and depth in specialized subfields.
Contributed to improving AI understanding of complex issues through expert review and feedback
Conduct independent research through support prompt development process
ENROLLMENT ANALYST
McKesson Corporation (NPAF) Irving Texas 06/24/2024 to 07/27/2025
NOVARTIS PATIENT ASSISTANCE FOUNDATION
Responsibilities:
Processing new and reenrollment patents for Medications like ENTREXTO, COSENTYX, GLEVNOL
Processing application forms and Patient fulfillment
Handling PAE and EAE (Potential and Equipment Adverse Effect)
Processing medication refills
HIPPA Framework Compliance
Salesforce
ServiceNow
Five9
Avaya Breeze
One-X
Verint
Octa Verifier
CyberArk/Octa Support
APPLICATION ANALYST 10/20/22 to 05/31/2024
HCL (Wells Fargo Bank Project) Remote ( Frisco ), Texas
Citrix/Wave VM Horizon VDI
Jirah
Salesforce
CyberArk/Octa Support
SQL
Wave VM Horizon and BLAST/CITRIX VDI Application Support
Micro Focus Reflection Desktop Mainframe Support
Remote application support through TESLA AND Explorer ++
Identity and Access Operations
IAM Service Delivery Support
Cisco Jabber VOIP
RSA Tokin MFA-Multi Factor Authentication
Pulse Secure VPN- Virtual Private Network Support
Teamwork's: Wells Fargo Intranet Support
ServiceNow Native View and Agent workspace
Reviewed and updates policies on KB Documents
My IT Portal Support
INFORMATION SECURITY COMPLIANCE ANALYST / IT AUDITOR
01/2019 to 03/2024
Datastruma Dallas ( Onsite ), Texas
Responsibilities:
. Experience in providing response to Audit Results
. Conduct internal PCI DSS audits, gather evidence, suggest solutions to
remediate the issue, and bring the platform to PCI audit readiness .
. Support information security management System (ISMS) across the
organization.
. Support 3rd party security review
. Report tracking and progress on timely basis.
. Conduct internal ISO 27001 audits and provide this as an evidence to
maintain external ISO certificate.
. Performed IT audits on IT General Controls, test access controls, change
management and IT operations to ensure that the integrity of the data and
processes are effective in other for management to feel comfortable that the
underline controls in the specific application are also effective
. Managed and ensured that testing is being completed in an accurate,
effective,efficient, and timely manner
• Evaluate and tested controls to assess the compliance of key IT controls in accordance with established testing methodology
• Proposed recommendations to resolve identified internal control deficiencies
• Assisted in quarterly Continuous Monitoring activities
• Tested and identified network and system vulnerabilities and created counteractive strategies to protect the network.
IT AUDITOR 07/2011 to 08/2018
Guarantee Trust Bank Onsite Lagos Nigeria Lagos, Lagos Nigeria
Responsibilities:
• Developed and created IT Audit program including access control, change management, IT operations and application controls Identified deficiencies in the design and operating effectiveness of controls and provided recommendations for all clients.
• Implemented appropriate security controls for information system based on NIST 800-53 rev 4.
• Participated in SAP transaction testing to perform included testing of segregation of duties to assist the client in improving their user management, authentication management, authorization management, access management and provisioning capabilities.
• Conducted ITGC walkthrough and detailed testing by reviewing document and observing procedures to gather useful evidence.
• Involved in conducting ITGCs testing and IT application Control testing, audit readiness, attestation engagements, Infrastructure audit, compliance and risk assessment.
Developed and created IT Audit program including access control, change management, IT operations and application controls Identified deficiencies in the design and operating effectiveness of controls and provided recommendations for all clients
Implemented appropriate security controls for information system based on NIST 800-53 rev 4
Participated in SAP transaction testing to perform included testing of segregation of duties to assist the client in improving their user management, authentication management, authorization management, access management and provisioning capabilities
Conducted ITGC walkthrough and detailed testing by reviewing document and observing procedures to gather useful evidence
Involved in conducting ITGCs testing and IT application Control testing, audit readiness, attestation engagements, Infrastructure audit, compliance and risk assessment.
EDUCATION
No Degree Advanced Information Technology Training Program 06/2018
My Computer Career,, Dallas, TX
B.sc Business Management 09/2008
University of Calabar, Calabar Cross River State Nigeria
CERTIFICATIONS
Scrum Master Certification 2021
ITSM ServiceNow Basics 2022
Qualys Certified Specialist 2023
Vulnerability Management Detection & Response 2023
PCI/DSS/Compliance In view
Certified Information Systems Auditor (CISA) In View
CIMS & CRISC In View Certified
Information Systems Auditor (CISA) In View
CIMS & CRISC In View
.
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