Business Administration Student - Customer Service & Leadership

ABOUT ME WORK EXPERIENCE

EDUCATION

336-***-****

** ****** *** ********** ** 07063

**************@*****.***

Salesforce CRM

Microsoft Office (Word,

Excel, PowerPoint)

Google Workspace (Docs,

Sheets)

CRM Platforms & Data Entry

Reporting &

Documentation

Spanish

English

Oversaw daily housekeeping operations to maintain campus cleanliness.

Trained and supported housekeeping team members.

Coordinated with campus staff to address service needs. Returned to the role after a short-term assignment, demonstrating reliability.

Campus Housekeeping Student Supervisor Mar 2024 – JAN 2025 Carolina University Mar 2025 - Nov 2025

Assisted international students with financial inquiries, tuition payments, and billing issues.

Ensured compliance with university financial policies, confidentiality, and documentation accuracy.

Coordinated scholarships, payment plans, and refunds while providing excellent customer service.

Worked with academic departments to resolve account discrepancies and ensure timely payments.

International Student Accounts Assistant Jan 2025 - Mar 2025 Carolina University

Supervised call center operations and assisted agents with customer escalations.

Strengthened communication skills by handling high volume calls, inquiries, and complaints.

Used critical thinking and problem solving to create solutions under pressure.

Maintained professionalism with diverse customer personalities and fast changing situations.

Call Center Assistant Supervisor Sep 2022- Mar 2024 Carolina University

Detail-oriented Business Administration

student with strong experience in

customer service, supervision, and

financial account management. Skilled

in leadership, team coordination, and

problem solving, with a proven ability to

communicate effectively and adapt in

fast paced environments. Recognized

for outstanding performance, reliability,

and professionalism.

Carolina University

GPA: 3.8

Dean’s List (2022, 2023, 2024)

Bachelor of Business Administration

2022 - 2025

Winston-Salem, NC

MHOTIVO Bilingual School

Graduated with Academic Excellence

GPA: 4.0

High School Diploma in Sciences &

Humanities

2008 - 2022

San Pedro Sula, HND

TECHNICAL SKILLS

LANGUAGE

CONTACT

B U S I N E S S ADMINISTRATION W I T H

MANAGEMENT

ANGELA BEATA

SKILLS

Leadership & Supervision

Adaptability & Flexibility

Customer Service &

Communication

Problem-Solving & Critical

Thinking

Team Collaboration

Linkedln

183 Gloucester Ct, Newington,

CT 06111

Contact this candidate