Operations & Program Leadership Executive
Resume:
THERESA SCOTT
Operations & Program Management Executive Valued Leader & Mentor
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PROFESSIONAL PROFILE
Visionary and results-driven executive with 30+ years of experience and success record, specializing in operations management, organizational development, compliance, policy development and implementation, and the successful execution of complex social programs. Empowering leader, adept at recruiting, training, and leading cross-functional teams in meeting demanding operational goals and objectives. Track record of working collaboratively with community partners, such as educational institutions, community-based organizations, businesses, and government agencies. Reputable for building top performing teams capable of solving complex and high-profile community challenges with creative vision, purposeful collaboration, and precise execution. CORE COMPETENCIES
• Operations Management
• Training & Mentoring
• Performance Management
• Bookkeeping
• Inventory Control
• Policy Making
• Marketing
• Strategic Planning
• Continuous Process Improvement
• Resources Optimization
WORK EXPERIENCE
ROUND ROCK POLICE DEPARTMENT (Temporary) Aug. 2023 – December 2025 Records Specialist
• Processing City of Round Rock open records requests for the Police Department.
• Importing and completing Police to Citizens reports.
• Report writing for non-emergency officer reports from dispatch.
• Helping Round Rock citizens with their customer service needs.
• Organizing and purging of Round Rock Police Department files. Sexual Offenders Office
• Helped update the department by organizing the filing system, updating the files, and purging outdated files.
• Meeting with offenders and updating their information into the Department of Public Safety and Round Rock Police Department database.
• Helped create the departments handbook.
Public Safety Training Center (PSTC)
• Responded PSTC emails.
• Organized incoming and outgoing staff files.
• Kept the Command Staff updated with the hiring progress of all PD staff. SCOTT ENTERPRISES INC. Dec. 1989 – Nov 2023
Owner/Operator
• Successfully owned and operated a 16-bed State Licensed Assisted Living facility for 34 years, ensuring a safe and comfortable environment for residents.
• Managed and scheduled staff, including home health, nursing, and hospice care, ensuring coverage for all shifts and providing ongoing training for staff members.
• Maintained compliance with regulations from HHSC, Life & Safety, and Fire Marshal, ensuring the safety and well-being of residents and staff.
• Facilitated resident care and support by meeting their individual needs, providing family member support, and consulting with new assisted living facilities.
• Led daily operations, including bookkeeping, payroll, supply ordering, medication management and marketing.
• Secured funding through successful grant applications, providing additional resources for the facility.
VOLUNTEER
ROUND ROCK POLICE DEPARTMENT Jul. 2021 - Present
Lead Volunteer
• Demonstrates dedicated volunteer service to the following Round Rock Police Department Divisions, Records Department, Criminal Investigation Department, Evidence Department, and Logistics Department, Sexual Offenders Office in various tasks, contributing to the success of investigations and overall departmental operations. PROFESSIONAL CERTIFICATIONS & TRAININGS
• Texas Certified Food Manager American Safety Council
• Adult Mental Health First Aid USA
• Criminal Justice Practitioner DPS and Williamson County Sheriff’s Office
• RR Citizens Police Academy #40
• CPR/AED/First Aid
• CJIS Information Security Awareness Training
MEMBERSHIPS
• Member of Citizens Police Academy
Alumni Association
PERSONAL SKILLS
• Records Management System
• Computer Aided Dispatch Program
• MS Office Suite
• Effective listening
• Interpersonal
• Flexibility
• Problem Solving
AWARDS & HONORS
Round Rock Police Department
Volunteer of the year, 2022
Chief’s Commendation, 2022
Departmental Commendation:
2023 & 2024
The Presidents Gold Volunteer Service
Award 2022 & 2023
The Presidents Bronze Volunteer Service
Award 2024
4414 Meadowside LN
Round Rock TX. 78665
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