Weekend-Only Support Specialist with Customer Focus

Anissa Tillis

*** ****** ***** ¢ Enterprise, AL *6330 *************@***.*** ©334-***-****

SUPPORTING TEAMS AND STRENGTHENING RELATIONSHIPS WITH CUSTOMERS

Diligent professional offering dedicated to support leadership in office management and customer

service. Knowledgeable of healthcare, manufacturing and sales industries. Creatively solve problems

and readily adapts to change. Independent thinker successful in balancing multiple priorities to meet

tight deadlines without compromising quality. Eager to assist team in improving performance and

communicating effectively to exceed company goals.

AREAS OF STRENGTH:

* Office Management * Sales Generation * Data Entry

« Records Management * Multi-line Phones * Customer Service

* Quality Control Event Registration * Scheduling

* Relationship Building * Inventory Management * Payment Posting

EMPLOYMENT

2024-Present: Financial Aid/ Admission Specialist

© Assist students with completing and submitting financial aid applications.

* Provide financial aid information by explaining financial aid programs, procedures, and eligibility requirements.

* Respond to student inquiries, address concerns, and provide guidance on financial aid matters.

2022- 2024: Customer Service and Cashier - Fort Novosel Exchange- Fort Novosel, AL

© Greeting customers, processing sales transactions, handling returns/ exchanges, and cashing out customer.

e Assist with inventory, stocking, and pricing products.

2012-2021: Production Worker — Hyundai Motor Manufacturing - Montgomery, AL

* Assemble front bumpers and back seat cushions, and apply weather strips to quality vehicles

© Train temporary employees to attach front numbers, back seat cushions, and apply weather strips to quality to

to vehicles.

© Maintain an accurate speed for applying parts to Hyundai vehicles.

2006-2010: Registration Clerk — S&C Associates — Enterprise, AL

* Supported Program Director in planning and organizing largest annal Center for Disease Control

Conferance.

* Issue registration packets and badges for nationwide doctors and nurses in attendance of CDC

Conferance.

2006-2012: Unit Secretary — Southeast Medical Center- Dothan, AL- Worked 40 hours a week

* Provided multifaceted clerical support for 20-40 doctors including data entry, filing, records

Management and billing while utilizing professional, customer-friendly telephone skills.

* Consistently recognized for “can-do” attitude, flexibility and high-quality work.

* Improved timeliness in receiving patient results, transcribing, organizing and tracking doctors’ orders.

EDUCATION

Associates Degree in Medical Billing and Coding, 2018 / Ultimate Medical Academy- Tampa, FL

Arts and Science Degree in Education, 1997/ Ozark Community College- Enterprise, AL

Applied Associate Degree in Secretarial Technology, 1995/ Douglas MacArthur Technical College, Opp, AL

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