Experienced Education & Administrative Specialist

Darlena M. Garcia

***** *** ***** ******, #***, Whittier, CA, 90602 Phone: 562-***-**** Email: *.**********@******.***

OBJECTIVE

Detail-oriented and reliable professional seeking an office position where strong organizational, communication, and administrative skills can support daily operations and contribute to a positive workplace. I have worked as a highly qualified education specialist for the past seventeen years and am now seeking a career change.

EDUCATION AND CREDENTIALS

California Administrator Credentials (2020): Sacramento, California

Master of Arts in Educational Administration (2020): Concordia University, Irvine

Autism Spectrum Authorization (2014): Los Angeles Unified School District

Special Education-Mild/Moderate Teaching Credential (2009): California State University, Dominguez Hills

Bachelor of Arts in Studio Art (2004): California State University, Long Beach

SKILLS

●Knowledge of Microsoft Office and Google Suite.

●Professional written and verbal communication skills.

●Outstanding attention to detail and strong organizational skills.

●Ability to multitask and prioritize tasks in a fast-paced environment.

●Proficiency in using multi-line phone systems and managing high call volumes while utilizing telephone etiquette.

●Perform administrative duties to support the team, such as filing and scheduling.

●Problem-solving mentality with a proactive approach to challenges.

●Ability to work in an extremely confidential environment.

Experience

King-Drew Magnet High School of Medicine and Science, Los Angeles, Lead Resource Specialist Teacher

January 2016 – November 2024

●Coordinated academic support services for students with disabilities in general education settings utilizing a co-teaching instructional model.

●Established and delivered targeted English Language Arts and mathematics interventions through the Learning Center to improve student outcomes.

●Served as 504 Plan Administrator, ensuring compliance with federal, state, and district regulations.

●Managed Services for Students with Disabilities (SSD) as the site testing coordinator, overseeing accommodations and assessment logistics.

●Developed Individual Transition Plans (ITPs) and guided graduating students in meeting A–G graduation requirements.

●Coordinated and advised the Peer Mediation Program, supporting students’ socio-emotional development and conflict resolution skills.

●Served as Teacher Advisor for the School-Wide Positive Behavior Intervention (PBIS) team.

●Led and facilitated Student Support and Progress Team meetings to monitor academic performance and behavioral interventions.

●Conducted instructional rounds and increased classroom observations to provide data-driven feedback and support continuous instructional improvement.

●Delivered ongoing professional development to staff on Special Education (SPED) and English Learner accommodations and modifications, 1:1 instructional technology integration, and distance learning best practices.

●Earned an “Exceeds Standards” rating on the 2017–2018 teacher performance evaluation.

Universal Care Dental, Anaheim, Receptionist

January 1996 - June 2000

●Provided patient support (i.e., assisting with forms, directing questions, and answering concerns).

●Answering and directing phone calls, taking messages, and handling inquiries utilizing a multi-line phone system.

●Scheduling, confirming, and managing appointments and follow-ups.

●Updating confidential patient data, filing, and retrieving records securely.

●Confirmed coverage and assisted patients with insurance forms.

●Collected copays, processed payments, and handled daily reports.

●Notified providers of patient arrivals and managed schedule flow.

●Monitored and ordered front office supplies.

●Adhere strictly to HIPAA and clinic policies.

References Available Upon Request.

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