Experienced Customer Service & Machine Operator
Resume:
Page *
DONALD DANIEL
********@*****.***
Durham, NC
PROFESSIONAL SUMMARY
Dedicated and detail-oriented Customer Service specialist with numerous years of various experiences. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player, customer relationship oriented. Dependable self-starter seeking to obtain a role with a progressive organization. Possessing skills in quality control, machine operation, and equipment maintenance, I am eager to apply my experience to a Quality Inspection role. PROFESSIONAL EXPERIENCE
Machine Operator/Forklift Operator 2024-05 - 2025-06 Pactiv Evergreen • Raleigh, NC
Operated printing machines to produce high-quality prints according to customer specifications.
• Operated printing machines to produce high-quality prints according to customer specifications.
• Monitored and adjusted machine settings, such as ink levels, print speed, and alignment, to ensure optimal print quality.
• Performed routine maintenance on printing machines, including cleaning, lubricating, and replacing worn parts.
• Troubleshot and resolved minor issues with the printing machines to minimize downtime. Machine Operator 2023-10 - 2024-04
Kymera International • Durham, NC
Melted copper and milled it into powder.
• Melted copper and milled it into powder.
• Blended different types of powder together for various customers.
• Worked closely with other team members, including supervisors, quality control personnel, and maintenance staff, to ensure the smooth operation of the production process and to address any issues or concerns that arose.
• Operated various machinery and equipment involved in the fabrication process of metals, such as melting furnaces, milling machines, blending equipment, and other specialized machinery in fabrication. Team Lead/Machine Operator 2020-06 - 2023-10
GKN Driveline • Roxboro, NC
Preserve SOPs (standard operating procedures) to meet service level agreements in fabrication work with cutting machines.
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• Preserve SOPs (standard operating procedures) to meet service level agreements in fabrication work with cutting machines.
• Maintain productively, of team members, hourly turn-around on machine repairs.
• Update activity log of team member’s productivity.
• Perform minor repairs on machines if the machine encounter faults. Yard Man/Front Loader 2019-02 - 2020-06
Andrews Automotive • Durham, NC
Inspected the lifts before usage to prevent damage to the goods being lifted.
• Inspected the lifts before usage to prevent damage to the goods being lifted.
• Monitored production deadlines and inventory allocation.
• Pulled all auto parts and prepared product for shipment or customer pick up to ensure exact quantity and type of product is loaded.
• Recorded the receipt of materials on drivers' paperwork. Yard Man/Front Loader 2016-08 - 2019-02
Wagner's Auto Salvage • Durham, NC
Inspected the lifts before usage to prevent damage to the goods being lifted.
• Inspected the lifts before usage to prevent damage to the goods being lifted.
• Monitored production deadlines and inventory allocation.
• Pulled all auto parts and prepared product for shipment or customer pick up to ensure exact quantity and type of product is loaded.
• Recorded the receipt of materials on drivers' paperwork. Construction Worker 2015-07 - 2018-08
Labor Finders • Raleigh, NC
Used organizational skills to meet productivity requirements.
• Used organizational skills to meet productivity requirements.
• Compiled job costs to prepare accurate project estimates for management and clients
• Operated overhead lifts to move work materials.
Floor Technician/Housekeeping 2013-11 - 2015-06
NIEHS • Research Triangle Park, NC
Used organizational skills to use buffers, scrubbers, and wax to meet productivity requirements for our customers.
• Used organizational skills to use buffers, scrubbers, and wax to meet productivity requirements for our customers.
• Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Page 3
Auto Technician 2008-09 - 2013-10
Precision Tune • Durham, NC
Test the functionality of parts and systems.
• Test the functionality of parts and systems.
• Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
• Repair and replaced brake pads, wheel bearings, sensors, motors, and transmissions.
• Perform routine maintenance and general mechanic work on vehicles for our customers. Technician 2004-07 - 2008-09
Enjoy Automotive • Durham, NC
Installed custom wheels, tiers, lifts, and lowering kits to ensure custom fit.
• Installed custom wheels, tiers, lifts, and lowering kits to ensure custom fit.
• Provided excellent and professional service to ensure guest satisfaction. Sales Associate 2001-10 - 2004-12
Advance Auto Parts • Durham, NC
Used computers and organizational skills to locate correct parts for our customers.
• Used computers and organizational skills to locate correct parts for our customers.
• Inventory specialist and used hand lift to unload truck to stock parts in warehouse. Package Handler 1998-07 - 2001-09
FedEx • Durham, NC
Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying, pulling the item and the use of pallet jacks
• Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying, pulling the item and the use of pallet jacks
• In an efficient safe matter
CORE COMPETENCIES
Customer Service: Customer Inquiry Handling • Customer Complaint Resolution • Client Rapport Building • Greeting Customers • Providing Product Information Teamwork: Collaboration • Team Management • Supervising • Conflict Management Equipment Operation: Machine Operation • Forklift • Pallet Jack • Crane • Aerial Lift • Scissor Lift Maintenance and Repair: Machine Maintenance • Equipment Maintenance • Electrical Equipment Repair • Hydraulic Repair • HVAC System Maintenance • Electrical Control System Maintenance Quality Control: Quality Audits • Quality Assurance • Defect Detection • Packaging Inspection • Grading Safety: Safety Measures • Electrical Safety Procedures • Construction Workplace Safety Regulations • Workplace Health and Safety Regulatory Compliance • Hazardous Material Handling Page 4
Machine Operation: Printing Press Operator • Milling Machines • CNC • Lathe Machine • Press Machine • Blender
Equipment Maintenance: Machine Maintenance • Electrical Equipment Repair • Hydraulic Repair • HVAC System Maintenance • Electrical Control System Maintenance • Compressor Maintenance and Repair Inspection and Measurement: Quality Inspection • Dimensional Measurements • Tape Measure Proficiency
• Visual Inspection • Coordinate Measuring Machine • Precision Measurement Computer Skills: Microsoft Office • Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Computer Literacy • Data Entry
Electrical Systems: Electrical Wiring • Electrical Schematics Reading • Electrical Systems • Electrical Diagnostics • Electrical Maintenance
Hand Tools: Power Tools • Hand Tools • Welding Equipment • Inspection Tools Quality Control: Quality Control Process Implementation • Quality Control • Quality Audits • Quality Assurance • Defect Detection
EDUCATION
GED Durham Technical Community College, Durham, NC Education Trade school
CERTIFICATIONS & TRAINING
Certifications: Pallet Jack Certification • Forklift Certification • Hydraulic Excavator Level I • OSHA 10 • HVAC Certification • CPR Certification • Crane Certification • Aerial Lift Certification • Scissor Lift Certification • ASE Certification • reach forklift • Pallet Jack Certification
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