Network Administration

Ryan Hoogerhyde

Prospect Park, NJ ***** 973-***-**** **************@*****.***

Network Administrator

Results-driven IT leader with keen ability to deliver world-class service. Proficient in troubleshooting & diagnosing technical problems in addition to administrating systems and networks. Proven achievements in effectively leading PC technician team within fast-paced, deadline-driven environments. Able to complete multiple tasks effectively, efficiently and master innovative software and tools.

User Management

Server Administration

Troubleshooting

Microsoft Systems

Software Configuration

Hardware Configuration

Technical Support

Cisco

Routing

Switching

Storage

Network Administration

Professional Experience

FIELD ADVANTAGE - New York, NY 12/2024 – Present

Field Technician

Repair and replace level 2 electric vehicle chargers at customer locations.

LOTO breakers and test voltage of wiring to charging stations.

Configure WIFI, Amperage, client and gateway settings through charger portal.

Update firmware on stations when needed.

Take signal readings to determine strength of cellular service in that area.

Re-commission level 2 chargers in partner with Blink.

Commission level 3 EVSE in partner with EV Gateway.

Install SIM cards and configure settings of charger as to documentation provided.

Test voltage, test Payter credit card reader and test charge an EV upon completion of unit.

NJ WILDFLOWERS – Waldwick, NJ

Project Lead 04/2020 – 11/2024

Managed two teams of laborers to oversee the completion of landscape projects.

Communicated with customers to ensure smooth completion of projects in progress.

Drove trucks to pick up and deliver materials to job sites.

Worked to obtain new client accounts and the sale of new jobs.

Helped with the labor on the landscape projects I was overseeing.

Operated machinery on some projects when needed.

THE DONNA KARAN COMPANY - Carlstadt, NJ

Network Administrator 10/2015 – 01/2020

Created/updated images of desktops and laptops then uploaded images to server via Altiris imaging software.

Authored custom documentation for client software installs, PC images and user account setups.

Analyzed network data to determine network usage, speed and user traffic.

Collaborated with colleagues and provided direct support to in-house IT team to fix day-to-day IT needs.

Provided remote and in house technical support to user workstations, thin clients and mobile laptops.

Performed basic configuration of Cisco routers, switches, and access points as the network support tech.

Submitted all information related to network hardware, PC’s, phones, ISP circuits and IP addresses into comprehensive SQL database.

Set up, configured, optimized, and maintained Novell, Citrix, AD, Lotus Notes & AS400/ RLM user accounts for new & existing employees.

Successfully created and managed Active Directory users, groups, computers, and security permissions.

Created new drives and permissions within Active Directory, Novell, Kanaka and FILR.

Oversaw and provided system access for Citrix, Novell and AS400/RLM accounts.

Lead PC Technician 04/2007 – 10/2015

Traveled to various locations to install all IT related equipment and registers for new store openings.

Handled incoming calls at the help desk during and after office hours.

Diagnosed hardware & software problems and replaced defective components.

Configured and managed warehouse RF scanners, label printers and management software.

Built and configured new computers for clients and serviced all hardware, printer and software related issues either in person or remotely through RDP, Dameware, an internet-based software or by phone.

Updated Anti-Virus and other applications on client PC’s when needed.

Technical Proficiencies

Windows 11 Windows 10 Windows 7 Office 365 Lotus Notes Novell Active Directory Cisco

Education & Credentials

New Horizons Computer Learning Center

Certifications Acquired: CCNA MCDST Network+ A+

William Paterson University

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