Customer-Focused Remote Support Specialist

Zach Bessey

Meridian, ID

208-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Dependable and customer-focused support professional with experience handling customer interactions, following structured processes, and resolving routine questions in a calm and professional manner. Comfortable working independently in a remote environment, using computer systems and scripts to deliver accurate and consistent support. Known for strong listening skills, reliability, and attention to detail. RELEVANT EXPERIENCE

Customer Support & Operations Assistant (Remote / Self-Directed Work) Meridian, ID 2025

• Responded to inbound customer inquiries via phone, email, and messaging platforms

• Followed structured workflows and communication guidelines to resolve issues accurately

• Entered and updated customer information in CRM and internal systems

• Documented interactions clearly and consistently

• Maintained professionalism and patience when handling customer questions or concerns

• Worked independently while meeting quality and responsiveness expectations Grocery Associate

Grocery Outlet — Meridian, ID

7 months

• Assisted customers with questions and product location in a fast-paced retail environment

• Maintained organization, accuracy, and cleanliness of store areas

• Followed procedures and safety guidelines consistently

• Demonstrated reliability, punctuality, and attention to detail Restaurant Team Member

Sawadee Thai Restaurant — Meridian, ID

1+ year

• Provided friendly, professional customer service to a high volume of guests

• Listened carefully to customer needs and ensured accurate order handling

• Communicated clearly with team members to resolve issues efficiently

• Maintained composure and professionalism during busy periods SKILLS

• Inbound customer call handling

• Active listening & clear communication

• Following scripts and structured processes

• Data entry & documentation accuracy

• CRM and internal system navigation

• Remote work discipline & time management

• Basic troubleshooting & problem resolution

• Google Workspace & Microsoft Office

REMOTE WORK READINESS

• Quiet, dedicated home workspace

• Reliable high-speed internet connection

• Comfortable using headsets, call systems, and web-based tools

• Able to work independently with minimal supervision EDUCATION

Mountain View High School

Meridian, ID

High School Diploma — 2025

AVAILABILITY

• Open to part-time or full-time schedules

• Flexible availability including weekdays and weekends

• Able to start within two weeks

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