Data Entry Specialist - Remote, Detail-Oriented, Reliable

Tawna C Brown

College Park, MD 202-***-****

*****.*****.*@*****.***

Client-focused Service Specialist III with 18 years of experience at FEMA and State Employees’ Credit Union (SECU). Proven expertise in eligibility determination, data analysis, and member education, with a strong ability to clearly explain complex programs, policies, and procedures to diverse populations. Recognized for accuracy, reliability, and professionalism, and frequently selected for special projects, training responsibilities, and high-impact assignments. Holds a Bachelor of Science in Psychology and is a collaborative, dependable team member with strong Microsoft Office skills.

Selected Contributions & Accomplishments

Selected to assist with opening the SECU Shady Grove branch, including training new employees and providing ongoing operational support.

Consistently led the Shady Grove branch in cross-selling performance.

Top seller of vehicle extended warranties at SECU of Maryland.

Frequently chosen for FEMA special projects and call-out initiatives due to accuracy, speed, and reliability.

Assisted with flood mapping and complex disaster response processing during peak periods.

Recognized team player. Helped my coworkers complete their assignments and understand policies and procedures so they could pass the tests in each program the agency offered.

Human Service Specialist III – DHS/FEMA, Hyattsville, MD

October 2002 – June 2018

Determined eligibility and explained disaster assistance programs, requirements, and benefits to applicants.

Conducted applicant interviews and assessed household needs, barriers, and strengths to develop appropriate action plans.

Maintained accurate and compliant case documentation in accordance with FEMA policies and retention requirements.

Processed cases across multiple functional areas, including rental assistance, appeals, indexing, and recertification.

Regularly selected for special projects and emergency call-out assignments, including hotel housing initiatives, displaced applicant housing, and travel trailer programs.

Assisted with flood mapping and other high-accuracy assignments during peak disaster periods.

Member Service Representative II and III – SECU of Maryland

College Park (May 1998 – May1999 ) & Shady Grove Branch (May 1999 – July 2000)

Opened new member accounts and processed consumer loans (excluding mortgages).

Referred members to appropriate financial products and services.

Assisted with opening the Shady Grove branch and trained new employees.

Recognized for strong sales performance, including leading cross-selling efforts and extended vehicle warranty sales.

Educated members on the benefits of being a member of SECU.

• Assisted members in selecting and adding SECU products to strengthen and diversify their financial portfolios.

Education and Certifications

Bachelor of Science in Cognitive Psychology, University of Utah. Salt Lake City, Utah

Life Coaching Certificate, Coach Training Alliance (completed online class)

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