Fraud analyst, billing, collections, and building relationships.

JC

JENI CARRIER

****.*********@*****.*** 701-***-**** Fargo, ND 58104

As a Retail Operations Supervisor I deal with all aspects of the banking processes. From the hiring and on boarding of new employees to answering customer questions about possible fraud on their account. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service

Staff training

Team leadership

Customer relationship management

Effective communication

Personnel training and development

Employee scheduling

Staff management

Staff motivation

Staff scheduling

Hiring and onboarding

Operations coordination

First international Bank and Trust

Moorhead, MN

Retail Operations Supervisor

08/2022 - Current

Managed daily retail operations and ensured adherence to company policies.

Trained and supervised staff to enhance customer service skills. Coordinated inventory management processes and maintained stock levels.

Resolved customer inquiries and escalated issues as necessary. Provided leadership and direction to staff members while fostering an atmosphere of teamwork.

Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.

Assisted human resources through prescreening and interviewing of potential employees.

Koda Bank Neche, ND

Loan Assistant

06/2019 - 08/2022

Processed loan applications and gathered necessary documentation for approval.

Assisted clients in understanding loan products and application procedures.

Coordinated communication between clients and loan officers for efficient processing.

Reviewed financial documents for completeness and accuracy before submission.

Gathered financial histories, environmental reports and property appraisals for review.

Reviewed credit reports to verify accuracy of information reported by credit bureaus.

Actively participated in weekly team meetings to discuss progress on projects.

Summary

Skills

Experience

Processed loan payments, including interest calculations and adjustments for escrow accounts.

Established strong relationships with clients through frequent communication about their accounts.

Interstate Business College Fargo, ND

07/1990 - 05/1992

Crucial Conversations

Substitute Teaching License

Auditor Certification

Certified fraud professional

Education and Training

Certifications

Contact this candidate