Server/Bottle Service Professional seeking 정보 and opportunities

Kyra

Brooks-Williams

Upland, Ca *****, ******************@*****.***, 714-***-****

PROFESSIONAL SUMMARY

Experienced and proactive professional that strives to perform my duties in the most efficient and effective way possible, while providing exceptional client service. EXPERIENCE:

Server Oak & Ember

• Provided prompt, courteous, and efficient food and beverage service in a fast-paced restaurant environment.

• Accurately took customer orders, communicated special requests to kitchen staff, and ensured timely delivery of meals.

• Maintained detailed knowledge of menu items, specials, and ingredients to assist guests with dietary needs and preferences.

• Managed multiple tables while delivering high-quality service, ensuring customer satisfaction and repeat business.

• Handled cash and credit transactions, processed payments, and balanced cash register at end of shift.

• Upsold menu items and specials to increase revenue and enhance guest experience.

• Maintained cleanliness and organization of dining area, including table settings, condiments, and server stations.

• Collaborated closely with kitchen and bar staff to ensure smooth service flow and resolve issues quickly.

Online Sales Administrator Pops Shop Oct. 2022 – Dec 2023

• Product fulfillment

• Managed inventory for over 100 products, ensuring accurate stock levels and timely fulfillment for an average of 200 orders per month

• Inventory control

• Product research and pricing

• Product quality control

• Data entry

• Money Management

• Customer service

Receptionist Samoc Unlimited Dec 2023- Present

• Date entry and record keeping

• Handled incoming and outgoing telephone calls with customer satisfaction with every call

• Performed administrative and clerical task

• Managed multiple tasks and met time-sensitive deadlines

• Answer questions and provide assistance in person, over the phone, and through email Hostess Brio Italian Grille Dec 2021 –Oct 2022

• Ability to stay organized and do detailed planning

• Handled customer complaints with a 95% satisfaction resolution rate, contributing to positive feedback from diners

• Performs well under pressure with dealing with complaints

• Hands on experience using various POS Systems

• Excellent written and verbal communication skills

• Friendly and energetic when dealing with customers, always willing to go the extra mile Travel youth care specialist MVM July 2021-Sep 2021

• Safely reunited over 50 unaccompanied children with their families, ensuring compliance with travel and identification protocols

• Input information, updates, and data in the company phone during active traveling

• Had to be prepared to travel by plane, charter bus, or rental car

• Verified sponsors identification and explained important documents SKILLS:

• Social Media Management:

Proficient in content creation, coordination, and management on Youtube, TikTok, and Instagram. Skilled in developing digital strategies, analyzing performance metrics and implementing growth tactics.

• Technical Proficiency:

Competent with software tools including Microsoft office, Canva, and Wondershare Filmora for video editing and graphic design. Ability to analyze and implement strategies, tactics, digital technology, tools, platforms, and versatile content for social media EDUCATION:

University Of California-Santa Barbara (Bachelors of Science Degree in Psychology)

• Completed a total of 102 units

Currently in

Progress

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