Customer Service & Operations Professional with Leadership Experience

Kaylyn Laurence

Chicago IL

312-***-****

***************@*****.***

Kaylyn Laurence, a Detail-oriented customer service professional with 3+ years of experience resolving complex issues and improving client satisfaction. Also, a Strong multitasker with proven communication skills.

Work Experience:

Walmart associate: October 2023- December 2025

Seasonal Volunteer work at Chicago Park district

Self-employed hairstylist

Hotel front desk clerk / August 2021-January 2023

SKILLS:

● Content creation

● Social media management

● Digital marketing

● Communication

● Leadership

● Problem-solving

● Team collaboration

● General cleaning & sanitation

● Housekeeping

Team collaboration/ Leadership

Started off at Walmart as a front end team associate, where we worked together to satisfy our customers needs. I then became a front end academy trainer where I led and managed the team associates while still making sure our customers were happy. Education:

Hubbard high School

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