Operations & Customer Service Professional

Balisa Cooke

SEATTLE, WA 716-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

• Dedicated to providing quality customer service

• Ability to listen, communicate effectively and quickly establish rapport

• Compliance with all safety rules and regulations

• Able to maintain confidentiality

• Able to work with diverse populations

• Enjoys contributing to a team effort and creating a positive work environment

• Computer skills:

SUMMARY OF KEY SKILLS

Supervisory Skills

• Supervised a staff of 15: Training, scheduling, evaluating the performance of my staff. Production-Assembly/Machine Operator

• Set-up, operated and monitored various machines during the production/assembly processes

• Inspected product to ensure compliance with specifications/quality control

• Packed item to prepare for shipping

• Maintained a clean, safe and orderly work area

Customer Service Representative

• Responded to customer inquiries in a timely and professional manner

• Resolved issues and followed up to insure customer satisfaction Warehouse/Material Handler

• Safely moved materials to various locations within the facility, including loading and unloading trucks

• Maintained accurate paperwork, pulled, packed and prepared orders for shipment

• Efficiently performed various shipping and receiving duties

• Maintained a clean, safe and orderly work environment EXPERIENCE

University Of Buffalo, Buffalo New York ( 3/ 2023 – 6/2024) Kitchen Supervisor

Adecco, Buffalo, New York (9/2021-3/2023)

Production Worker

Staffing Solutions, Buffalo, New York (11/2021-9/2022) Customer Service Representative (Remote)

Robert Half, Syracuse, New York (11/2020-1/2021)

Customer Service Representative (Remote)

Cascades, Liverpool, New York (10/2020-12/2020)

Manufacturing Associate

UPS, Syracuse, New York (4/2020-10/2020)

Warehouse Worker/Pick & Pack-Order Fulfillment (Seasonal) Aspen Dental, Syracuse, New York (3/2019-8/2019)

Customer Service Representative

Techlinks/MAS, Syracuse, New York (6/2018-2/2019)

Customer Service Representative

OTHER RELEVANT EXPERIENCE

Sutherland Global Services, Customer Service Representative (Call Center) Maxim Healthcare, Certified Nurses Aide (CNA)

Empire Medical Transportation, Medical Transporter EDUCATION

Trenton Central High School, Diploma

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