Customer Service Leader with Healthcare Experience
Resume:
Felicia Cammack
Jacksonville, FL *****
**************@*****.***
Summary
Diligent Customer Service leader skilled at turning customers into loyal business advocates through skilled care and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance, and service standards. Technologically savvy and forward-thinking.
Skills
Inbound and Outbound Calling
Product Knowledge
Skip Tracing
Fraud Management
Project Management
Problem Resolution
Attention to Detail
Strong Verbal and Written Communication
Handling Escalations
One Call Resolution
Self-Motivated
Culturally Competent
Experience
Home Instead Senior Care 2017 to Current
Certified Nursing Assistant
Jacksonville, FL
Aided with activities of daily living, including bathing, dressing, and grooming.
Performed vital sign assessments, such as taking blood pressure and temperature.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Collaborated with interdisciplinary team members to ensure quality patient care was always delivered.
Demonstrated excellent customer service skills when interacting with patients, families, and guests.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Provided education to patients regarding their conditions and treatments.
Facilitated communication between physicians, nurses, therapists, and other healthcare providers.
Participated interdisciplinary team meetings to discuss patient cases and develop collaborative strategies for care delivery.
Clean As You Like It 2007 to 2017
Owner/Operator
Jacksonville, FL
Managed, trained, scheduled, and coordinated all operations for up to 20 clients per day with a focus on outstanding cleaning services, client retention, and profitability.
Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
Conducted regular inspections of all areas to ensure that standards are met and maintained.
Monitored inventory levels of supplies and equipment to ensure adequate resources were always available.
Provided guidance and support to team members when needed or requested.
Ensured that all required health, safety, sanitation regulations are followed by staff members.
Resolved customer complaints promptly and efficiently while ensuring a positive experience.
Updated policies and procedures related to cleaning services in order to remain compliant.
Watson Reality 2007 to 2007
Realtor
Jacksonville, FL
Developed a competitive network of real estate colleagues.
Answered inquiries from potential buyers regarding features of property listings.
Conducted open houses and showings of properties to prospective buyers.
Represented buyers and sellers in major real estate transactions.
Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Called or emailed lapsed clients to inquire about continuing needs.
Advance America 2002 to 2007
Customer Service Representative
Jacksonville, FL
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Maintained clients existing accounts, approved new accounts, and assisted with daily balance.
Maintained detailed records of customer interactions, transactions, and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education and Training
Florida State College at Jacksonville 2019 to 2022
Bachelor of Business Administration
Major: Project Management
Jacksonville, FL
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