Logistics and Customer Service Professional

Tammy Allen

Charleston, SC *****

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Professional Summary

Proven customer service skills and conflict resolution expertise. Processing of international Import and Export shipments. Leadership skills and qualifications, hazardous materials certified. Trained and qualified in international documentation. Logistics planning and routing experience. Flexible, creative, business owner. My objective is to implement my years of work experience in a business environment to positively impact an organization’s goals and objectives. Willing to relocate to: Mount Pleasant, SC

Work Experience

Medical

Trimed Services, LLC-Mount Pleasant, SC

April 2024 to Present

Oversaw day-to-day business operations, including scheduling, client communications, and logistics coordination. Developed efficient workflows to enhance productivity and ensure client satisfaction. Utilized expertise in international documentation and hazardous materials to support compliance and safe handling practices.

· Negotiated with medical claims departments and various insurance companies to resolve billing discrepancies and ensure timely reimbursement. Demonstrated strong communication and problem- solving skills while advocating for patient and provider interests. Managed sensitive information with discretion and maintained compliance with industry regulations.

· Working with claims and health insurance companies on behalf of the patient with various third parties Multi View, Mars and Zelis.

· Write offs on medical claims in a timely manner.

· Accounts receivable duties working with claims, medical documentation, ensuring insurance companies receive all documents to process all claims in a timely manner. Customer Service, Cashier

Costco Wholesale Foods Retail

January 2023 to December 2024

Import Logistics

BDP International Inc.-Charleston, SC

January 2021 to December 2023

· Input entry and clear U.S. Customs, bill file, dispatch.

· Customer service for import accounts.

· Track shipments and provide proof of delivery.

· Tender shipments for carrier.

Import Brokerage

Expeditors, Inc. Clements Ferry-Charleston, SC

January 2019 to December 2021

· Log files into system.

· Screen documents into E-docs (Paperless system).

· Key entry into customs system.

· Clear customs and monitor the release.

Senior Import Entry Specialist

International Forwarders / Odyssey International-Charleston, SC January 2003 to December 2019

· Importer Security Filing (ISF) “10+2” Specialist and exceptional customer service

· U.S. Customs clearance and assist with Import documentation

· Shipment traffic and dispatching Import shipments while monitoring daily tracking of cargo shipments

· Provide rate quotes for Import shipments / arrange inland transportation

· Billing for Import files and classifying commercial invoices through Customs ACE system.

· Fast processor of air and border truck shipments Import Documentation

Roger and Brown Customs House Brokers

January 1998 to December 2003

· Import freight rates quotes

· Data entry for U.S. Customs entry

Import Documentation / Equipment Control Manager

Neptune Orient Line/ Empremar Line/ Tricom Shipping Agencies January 1988 to December 1998

· Prepare Import Manifest and Intermodal list for U.S. Customs

· Equipment control

Education

Business (Business degree)

Trident Technical College-Charleston, SC

August 2022 to August 2025

Intermodal Transportation Course (Completed Business Degree) Trident Technical College-Charleston, SC

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