Senior Operations Leader with Multi-Function Expertise
Resume:
KIP BRINCKMAN
*********.***@*****.***
Summary
Senior operations leader with 28+ years of experience running complex, multi-function organizations, leading distributed teams, and building scalable systems that keep fast-moving operations on track. Proven record of owning day-to-day operations, enforcing accountability, developing policies and procedures, and ensuring deadlines are met. Highly detail-oriented, tech-savvy, and calm under pressure. Known for removing barriers to execution, and building teams that operate with clarity, ownership, and high standards. Experience managing remote and tech-heavy environments.
● Leveraging Cross-functional Teams.
● Operations Leadership & Accountability
● Team Management & Performance Oversight
● Process Creation, Documentation
● Oversight of ERP Platforms & Integrations
● Issue Resolution & Exceptional Communications
● Remote & Distributed Team Operations
● Customer & Client Focused
● SOPs, Policies & Internal Controls
● Deadline Scheduling & Project Management
● Continuous Improvement & Scalability
Experience
PROLOGIS, Denver, CO 2024 – Present
A not-for-profit $8.2 billion-dollar global leader in logistics, real estate, industrial properties worldwide. Director, Accounts Payable & Customer Transaction Operations
● Directing aspects of Accounts Payable & Expense Reimbursements, supporting payables, customer services and technologies
● Oversaw a Chat GPT / AI Agent solution development for improved end-user experience
● Serves as a primary point of contact for internal and external customers, resolving inquiries related to transactions, payments, and account status.
● Presented and explained complex information—including pricing, timelines, and processes—in a clear, customer-friendly manner.
● Oversaw end-to-end transaction documentation, ensuring accuracy, compliance, and timely completion.
● Partnered cross-functionally to support customer onboarding, issue resolution, and ongoing relationship management.
● Ensured all customer-facing environments, materials, and processes were maintained at a high standard SCL HEALTH, Denver, CO / Intermountain Health, Salt Lake City, UT 2010 – 2024 A not-for-profit $14.0 billion-dollar company.
Director, Accounts Payable, Travel, System Facilities, Front Range Print/Courier/Mail Services
● Directed enterprise Accounts Payable and Travel & Expense shared services supporting 8 hospitals and 100+ clinics within a $14B not-for-profit healthcare system.
● Owned AP operations, controls, and vendor payments across a complex, regulated healthcare environment, ensuring compliance, audit readiness, and on-time payment performance.
● Implemented Lawson v10, WebNow OCR, iApprove, and Concur, transforming invoice intake, approvals, and expense reimbursements into a standardized, scalable model.
● Partnered with Procurement, Legal, and Accounting to ensure payments aligned with executed contracts, pricing terms, and compliance requirements.
● Integrated regional shared services functions (Mail, Courier, Print), improving service levels, cost transparency, and operational discipline.
● Led early-stage RPA initiatives to reduce manual processing, improve accuracy, and support future growth. HALLMARK CARDS, INC., Kansas City, MO 2008 – 2010
A privately held $4.3 billion-dollar company.
International Controller – Credit & Collections
● Actively Led global credit, collections, and accounting operations for international export and licensing partnerships across 100+ countries.
● Managed a $10M AR portfolio, driving improved collections, contract compliance, and financial risk mitigation. Implemented standardized credit and documentation processes, generating $1.5M in incremental collections and reducing costs by $100K+.
● Supported audits, partner reviews, and financial reporting, strengthening governance and balance-sheet integrity. SPRINT/NEXTEL/EMBARQ, Overland Park, KS 1996 – 2008 A Telecommunication and Logistics company with $40.8 billion-dollar in annual sales revenue. Group Manager - Payroll, Vendor Partners & Workforce Management
● Led large-scale vendor partner management, workforce planning, and operational strategy within a $40B enterprise.
● Managed budgets, negotiated vendor terms, and implemented automation initiatives that reduced costs by 30%+.
● Launched distributed workforce and business continuity programs supporting high-volume, mission-critical operations.
Education
M.B.A.
University of Kansas
B.S., Business Administration/Accounting
University of Kansas
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