Multitasker with Strong Problem Solving Skills

Stephanie Phair

Gwynn Oak, MD ***** 443-***-**** **************@*****.**

PROFESSIONAL SUMMARY

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

SKILLS

Attention to detail

Time management

Reliability

Verbal and written communication

Problem-solving abilities

Attentive and observant

Customer relations skills

Data entry

Team collaboration

Problem-solving

Attention to detail

WORK HISTORY

WAREHOUSE ASSOCIATE 10/2021 to CURRENT

Amazon Baltimore, MD

Worked safely around moving machinery.

Collaborated with team members to achieve daily targets and complete tasks efficiently.

Consistently lifted materials weighing as much as 50 pounds.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Loaded, unloaded, and moved material to and from storage and production areas.

Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Assembled pallets and crates for secure transportation of materials.

PARATRANSIT DRIVER 03/2014 to 08/2020

Transdev Transportation Baltimore, MD

Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.

Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.

Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.

Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.

Enhanced passenger safety by consistently performing pre-trip vehicle inspections and addressing any necessary repairs or maintenance.

Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.

Provided emergency assistance when required by following established protocols for medical situations or accidents involving the paratransit vehicle or passengers.

Elevated overall trip experience by maintaining cleanliness within the vehicle''s interior/exterior throughout each shift.

Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.

Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.

Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.

ARMORED SERVICE TECHNICIAN 05/2008 to 09/2014

Dunbar Armored Baltimore, MD

Developed strong rapport with clients through consistent professionalism, reliability, and attention to detail during money-handling tasks.

Guarded bags of money and valuables during receipt and transfer to banks and other facilities.

Reduced risk of theft by following strict protocols for loading, unloading, and transporting valuables.

Loaded and carried bags of cash, coins and other valuables into and from armored van.

Improved security measures by conducting thorough vehicle inspections and maintaining detailed logs.

Increased efficiency by effectively using technology such as GPS devices, two-way radios, mobile phones, or other communication tools relevant to the role.

Examined doors, windows and gates to verify security.

Balanced and loaded ATM machines along route.

LEAD SECURITY OFFICER 01/2006 to 03/2008

Wackenhut Baltimore, Md

Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Responded quickly to emergency situations to assess and deflect issues.

Completed full building and grounds patrols to spot and investigate concerns.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Monitored CCTV cameras and alarm systems for security breaches.

Conducted training sessions for new security personnel to facilitate compliance with security protocols.

EDUCATION

Bachelor of Science Criminal Justice EXPECTED IN 06/2025

Strayer University, Herndon, VA

Honor Roll 2023

Dean's List 2022

High School Diploma 1998

Frederick Douglass High School, Baltimore, MD

CERTIFICATIONS

Private Investigation certificate

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