Banking Services Professional with 30+ Years Experience
Resume:
*** ******** **** ******* ***** FL *****
***************@*****.***
Lynn Gladney
Objective
Providing Banking Services for over thirty years
Experience
****-**** ***** ********* **nk Consumer Lending
Consumer Analyst
Reviewed Customer Disputes received regarding Credit Bureau reporting including those received from Regulatory Agencies, the Credit Bureaus, E-Oscar and the Customer. Analyzed the responses that were sent and changes that were made for accuracy performing the Quality Control function. The Root Cause function was used to determine if there was a system issue, training issue, or an issue with the way we were reporting. Through this process I was able to identify the different ways the Credit Bureaus handle their reporting which was successful in reducing the number of changes being made to the customer’s credit.
1988-2010 Optimal Process Inc./ Optimal Mortgage Services
Co-Owner
Provided Contracting Services for First Horizon National Bank in the Credit Intervention Department, and Mortgage Quality Control.
Coordinated personnel for over 500 whole loan acquisitions for Morgan Keegan/Raymond James, MGIC, First Union Bank, National Mortgage, Sandler O’Neill, First Horizon Financial Services.
Completed over 25 RTC Audits: Servicing Transfers, Arm Audits, Private and Public Securitization. Completed the largest RTC contract awarded, 8000 loans, with First Boston Capital Markets.
Provided outsourcing operations for Underwriting, Processing, Escrow Analysis, Post Closing audits, Arm Audits and Servicing Transfers.
Handled all the Human Resource functions for up to 200 full time and contract employees across the United States. This involved the hiring, training, payroll and benefits provided.
1974-1988 Union Planters National Bank
Vice President
Wholesale Operations Manager
Instrumental in the start up of the Wholesale Loan Division
Expanded the department within the first year to become the 2nd largest Issuer of GNMA pools, and in the top 25% FNMA/FHLMC Issuers.
Retail Banking
Implemented, and Developed Processing and Balancing System for the Automated Teller System.
Provided Automated Teller procedural training for all retail branches.
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