Customer Service Manager candidate with Team Leadership Excellence
Resume:
Pamela Kunguva
Communications & Client Relations
Professional
Highly organised and detail-oriented communications professional with experience across content writing, proofreading and editing, customer service, front office administration, public relations, and newsletter development. Proven ability to manage both client-facing and content-driven responsibilities within corporate environments.
AREAS OF EXPERTISE
Bachelor of Arts
International Computers
Drivers License, 2016
Major:Media & Marketing
Communications
Trust Academy, Zimbabwe
Minor: Film, Radio, and
Television Production
EDUCATION
SHORT COURSES
REFERENCES
University of Zimbabwe, 2022
Mr Chikwaira
CEO
(Chemlah Travel)
**********@*****.***
Mr Mudzinganyama
Executive Director
(Campus Media arts)
**********@*****.***
Ms Maziwa
Team Leader
(Lemon Tree MicroFinance)
New Product Launches
Marketing & PR Campaigns
Team Leadership Negotiation
Stakeholder Management
CRM Email Marketing
EXPERIENCE
Developed campaigns to increase brand awareness and double sales year on year.
Produced media kits for all campaign launches and worked closely with the PR department for quality results.
Advised leadership team on strategic consumer marketing opportunities to capitalise on unmet market needs.
Drafted, edited, and proofread academic communications, institutional newsletters, reports, notices, and official correspondence, ensuring clarity, accuracy, and alignment with the University’s standards and brand. Proofread and edited written materials for grammar, structure, consistency, and formatting prior to publication or internal circulation. Managed front office and reception functions, serving as the first point of contact for students, academic staff, parents, alumni, and external stakeholders. Delivered professional student and stakeholder support services, responding to enquiries, resolving issues, and coordinating follow-ups in line with University policies.
Serve as the first point of contact for customers/clients/students and visitors via phone, email, and in person.
Respond to enquiries, requests, and complaints promptly, professionally, and courteously.
Provide accurate information regarding services, procedures, policies, and timelines.
Log, track, and follow up on customer issues to ensure timely resolution. Escalate complex or sensitive matters to the relevant department or supervisor when required.
Maintain clear and professional communication records, including call logs, emails, and enquiry registers.
Assist walk-in clients by directing them to the appropriate offices or personnel. Manage marketing and communications responsibilities for Travel. Specialising in new destination launch campaigns.
Senior Marketing Manager
Communications & Client Relations Officer
Customer Care Agent
Chemlah Travel Agency - 2024 till Present
Highlights:
University of Zimbabwe - 2022 to 2024
Lemon Tree MicroFinance - 2020 to 2022
CONTACT
Mobile: +263-***-***-***
Email: **********@*****.***
Address: 341 Coppins Rd, Adylin, Westgate, Harare, Zimbabwe
Contact this candidate