Receptionist, Customer Service, Call Center Representative

Resume

Dianne A. Wright, Sunrise, Florida *****

Telephone: 561-***-****, ******@***.***

Career Objective: To obtain a position leading to more progressive

leadership responsibility

Education:

Florida State University: Degrees in Psychology, Counseling & Human Systems, and

Leadership; Colleges of Arts & Sciences and Education, Florida State University,

Tallahassee FL, Date of Graduation: 1984.

Leon High School, Tallahassee FL, Date of Graduation: 1970.

Front Desk Experience:

November 2024 – Present: Exceptional Learning Center, North Lauderdale, FL

Greeting and welcoming visitors, parents, and students.

Providing information and guidance on the center’s services.

Maintaining and updating client files, including personal information, progress reports.

Ensuring confidentiality and accuracy of records.

Customer service and problem resolution.

Performing assessments for the development of student instructional plans.

Data entry and reporting

November 2021 – January 2026:Sunrise Health & Rehabilitation Center,Sunrise,FL

Serving as the primary point of contact for clients, families, and providers.

Helping to maintain a smooth front-office operation while supporting individuals who may be experiencing distress.

Efficient and compassionate client engagement in a health care environment.

Punctual, reliable, detail-oriented professional who demonstrates sound judgment, strong organizational skills, and the ability to multi-task.

Call Center Experience:

November 2020 – October 2021: Call Center Team Member, Teleperformance, Customer Service Representative, North Lauderdale, FL

Responsible for answering incoming calls and providing excellent customer service and technical support following program guidelines and call center standards.

Providing information to Medicaid recipients in terms of eligible services.

Responsible for finding innovative ways to respond to varying Medicaid recipient questions, issues and concerns.

Escalate interactions when necessary and appropriate.

March 2020 – November 2020: Call Center Team Member, National Multiple Sclerosis Foundation, Ft. Lauderdale, FL

Serving as Agent responsible for providing online fundraising services for Foundation.

Responsible for driving revenue through digital and community campaigns

Professional Experience:

December 2003 – December 2019: Associate Professor of Administration (Retired),

Florida Atlantic University (FAU), Boca Raton, FL

Responsible for teaching and research, and service to the community.

Courses taught (graduate level) included Leadership, Politics, Law, and

Ethics.

Also responsible for Grant writing in service to the University for research support.

References Furnished Upon Request

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