Seasoned District Manager & Operations Leader

HEMANG J. VAKIL

** ***** ****** ****, ********* # I-3, Williamsville, NY 14221 • Mobile: 716-***-**** • Email: ***********@*******.***

OBJECTIVE

Highly motivated, knowledgeable, dedicated, and results driven professional to secure a position with your company OR organization as a District Manager, other key role in Operations, Marketing, Merchandising, Sales, Client Support, OR as applicable, utilizing my extensive skills, training, expertise, education, and experience.

SUMMARY OF QUALIFICATIONS

Over 27 years of experience in senior managerial roles in the wine and liquor retail sales and wireless telecommunications industries, overseeing all daily operations, marketing, and sales, supervising up to 20 employees, ensuring product availability with exceptional visual merchandising to drive optimal sales revenues, driving customer-centric policies and procedures, maintaining compliance, enhancing market share in highly competitive markets through a focus on quality and timely service, surpassing customer expectations.

Proficient with all staffing and workforce development, including interviewing, hiring, scheduling, training, mentoring, monitoring work activities for quality, expediency, safety, and proper employee/customer interactions, conducting performance reviews, implementing disciplinary measures, and terminations.

Retains quality employees with sound Team Building concepts, excellent communications, and respected leadership skills, guiding, directing, and motivating individuals to optimize productivity and their own personal potential.

Dedicated, hard-working, dissatisfied with settling for mediocrity, and possesses values solidly based in truth and integrity.

Over 27 years’ experience in sales and providing uncompromising highest standards of customer service in the wine & liquor, wireless telecommunications, and real estate industries, assisting internal and external customers with their product/service preferences, requirements, and selections, developing options customized to individual needs, assertively negotiating pricing and terms, and resolving issues to their complete satisfaction.

Leverages technology to enhance productivity, Windows, MS Office, Social Media (Twitter, Instagram and Facebook), and more.

Utilized as a knowledgeable and respected resource, highly regarded by all levels of management, staff, and clients, the “go-to” professional, to provide sound judgment, well-informed decision-making, and solutions to complex product selection logistics, as well as employee and customer relations issues, through the formulation and implementation of effective strategic action planning when others cannot. PROFESSIONAL EXPERIENCE

Oct-2015 – Jan-2026 Store Manager @ Buffalo Metro Wine & Liquor, Buffalo, New York

• Oversees all daily operations, including marketing and sales by the employees, delegating assignments, driving quality, ensuring compliance, and meeting and/or exceeding corporate and customers’ expectations.

• Directs personnel for the organizing of products on shelves and racks, maintaining highest visual merchandising standards at all times in alignment with corporate directives, optimizing customer appeal and sales.

• Receives shipments of a wide range of products regularly and directs the replenishment of stock on shelves, building OR modifying various displays in coordination with the principal owner.

• Responsible for all staffing and professional development, from interviewing, to providing product training, to implementing or finalizing disciplinary measures, and more.

• Takes over customer escalations to resolve a wide range of, sometimes, complex issues.

• Uniquely qualified and selected for the position, heavily relied upon by corporate to develop and implement corrective measures and various best business practices which were not formerly implemented.

Apr-2013 – Oct-2015 Real Estate Professional @ Hemang J. Vakil, Ahmedabad, Gujarat, India.

• Assisted customers with buying and selling residential, commercial properties, and agricultural farmlands, personally marketing and selling individual farms up to 12 acres.

• Researched property records for marketing and valuation purposes.

• Guided clients and coordinated property closings, acting as liaison between clients, attorneys and lending institutions.

Dec-1996 – Apr-2013 Assistant Manager @ Vodafone, Ahmedabad, Gujarat, India Assistant Manager

• Oversaw all daily operations in the absence of the Manager, guiding, directing, and supervising up to 5 direct- reports providing in-depth sales methodologies and product training, focused on mobile phones and wireless communication services, driving customer satisfaction with the largest wireless service company in India, Vodafone.

• Set sales initiatives, goals and objectives, enforcing corporate SOP, and tracked representatives’ progress towards actualizing goals, sustaining annual store revenues, and driving YOY sales revenue growth.

• In charge of all aspects of workforce and professional development from interviewing and hiring to implementing disciplinary measures, promotions, and terminations. Senior Executive

• Oversaw all daily operations in a District Manager capacity, managing 5 direct-reports, 4 store locations within a 50-mile radius, and supervising up to 20 employees, ensuring operational excellence, optimizing sales performance, resolving customer issues in an expeditious manner, and maximizing customer satisfaction.

• Responsible for all administration of all staffing and professional development, conducting annual performance evaluations, with written reviews, for all staff. Executive

• Provided direct support to the Senior Executive, ensuring that all protocols and procedures were being followed precisely, preparing and submitting reports regularly to reflect market/sales trends and patterns, as well as reflecting progress towards the achievement of targeted goals and objectives.

• Performed monthly and quarterly P&L reviews and advised operations management for necessary modifications to maintain OR increase profitability, maintaining costs below budgeted projections. Manager in Training

• Developed and honered managerial skills, including working effectively with both staff and customers, taking over escalations, otherwise referring issues of a more complex nature to upper management.

• Acquired an extensive knowledge of the company’s mobile devices and services, including ability to activate OR deactivate accounts, troubleshoot device issues, resolve billing issues, add OR subtract account users, granting OR deleting security permissions, and much more.

• Promoted to executive management based upon industry knowledge, strong work ethic, customer relationship building, persuasive sales presentations, leadership, and other performance metrics. Cashier

• Assisted customers paying their bills, collecting money, and updating their accounts in the computer.

• Processed cash and credit cards.

• Operated the cash register and balanced the drawer. EDUCATION, TRAINING & ACHIEVEMENTS

Think Tank Award May-2010

Was been awarded for being Vodafone's Archimedes with my winning idea on reduction of operational costs.

Service Champion 2008

Was been chosen as the Service Champion for the month of Dec-2008 for showing exceptional performance the Vodafone way of doing things.

AS PER THE SPANTRAN (The Evaluation Company) RECOMMENDED U. S. EQUIVALENCY: Senior high school diploma and completion of 2 years of undergraduate study of business administration at a regionally-accredited institution of higher education.

Business Administration 1993 - 1995

Institution: Gujarat University, Ahmedabad, Gujarat, India. Length of Program: 3 years beyond 12 years of elemantary through higher-secondary education Recommended U. S. Equivalency: Completion of 2 years of undergraduate study of business administration at a regionally-accredited institution of higher education. Diploma from an accredited senior high school in 1991 Institution: Gujarat Secondary Education Board, Ahmedabad, Gujarat, India. Length of Program: 12 years of elementary-secondary education

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