Dynamic Customer Service Manager with Proven Impact

WILLIAM DISTLER

Boca Raton, FL ***** 561-***-**** ********@*******.***

Dynamic Customer Service Manager with a proven track record at Sheridan Air Conditioning, enhancing customer satisfaction through strategic relationship improvement and effective issue resolution. Skilled in project management and adept at training teams, I successfully implemented solutions that reduced complaints and fostered loyalty, ensuring compliance and optimizing service quality.

PROFESSIONAL

SUMMARY

SKILLS ● Customer relationship improvement Purchasing of Materials & Purchase Orders

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● Project Management & Scheduling ● Schedules for all Labor needs

● Follow up with Customers

CUSTOMER SERVICE MANAGER 01/2010 to Current

Sheridan Air Conditioning, Pompano Beach, FL

WORK HISTORY

● Managed customer inquiries, ensuring effective and timely issue resolution. Developed and implemented training programs for new hires focused on service protocol mastery.

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● Developed strategies to engage customers, enhancing satisfaction and loyalty.

● Estimates on all Commercial & Residential jobs

Facilitated collaboration with management to identify and implement effective process enhancements.

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Systematically tracked and analyzed customer interactions and feedback to inform operational improvements.

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Adjusted strategies swiftly in response to dynamic situations and customer demands, ensuring satisfaction.

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● Assisted in defining team goals and performance criteria to drive overall success. Oversaw adherence to company policies, ensuring compliance and optimizing service quality across operations.

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Investigated and resolved customer issues, focusing on maintaining high levels of satisfaction and loyalty.

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● Facilitated resolution of customer issues by tracking progress and ensuring timely follow-up. Analyzed customer feedback to proactively resolve issues and implement solutions, resulting in reduced complaints.

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Hudson Valley Community College, Troy, New York, NY Associate of Arts, Business And Managerial Economics State of Florida Air Conditioning License

State of Florida Mechanical Inspector License

EDUCATION

Certified NYS Police Officer

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