Motivated IT Support Specialist with Customer Focus

Brisa Alarcon

Bridgeport, CT 203-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Motivated and reliable Information Technology student with four years of hands-on training and experience supporting school technology systems. Known for strong work ethic, near-perfect attendance, and the ability to learn new technologies quickly. Experienced in user interface support, troubleshooting, and content management, with additional strengths in communication, organization, and customer service. Eager to contribute technical and professional skills in a real-world work environment.

TECHNICAL SKILLS

• Microsoft Excel (Certified – 2016)

• Microsoft PowerPoint (Certified – 2016)

• User Interface support and maintenance

• Basic troubleshooting and system monitoring

• Content updating and visual display management

• Communication and customer service

• Time management and reliability

EDUCATION

Bullard Havens Technical High School – Bridgeport, CT Information Technology Program (4 years)

• Completed four years of focused IT studies

• Over 90 days per year of technical training

• Coursework in technology systems, software tools, and digital applications EXPERIENCE

User Interface Support – School Technology Department (2024)

• Managed and maintained digital screens used throughout the school

• Updated text and visual content monthly to ensure accuracy

• Monitored system performance and identified technical issues

• Assisted with troubleshooting to keep displays operational Babysitter (2023 – Present)

• Provided safe and responsible childcare

• Built strong communication skills with parents and children

• Solved problems calmly and effectively

• Demonstrated reliability, patience, and professionalism CERTIFICATIONS & CAREER GOALS

• Microsoft Excel Certification (2016)

• Microsoft PowerPoint Certification (2016)

• Preparing for CompTIA A+ Certification (2025)

• Interested in Technology Engineering and Business Administration Technology

• Actively developing skills in Information Technology and Artificial Intelligence

Contact this candidate