Operations and Customer Service Professional
Resume:
B E N J A M I N
S A N T I A G O J R .
************@*****.***
Bautista, Pangasinan 2424
Philippines
PROFESSIONAL SUMMARY
Dependable person and industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
SKILLS
Product promotion Inventory control
Operations oversight Employee training and development Data management Manage operations
Customer service Staff management
EXPERIENCE
Café Entrepreneur, MyTea Cafe, Apr 2021 Current, Guimaras Philippines Operate and handle responsibilities such as creating business plans, arranging to finance, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities.
Café Entrepreneur, Benjo's Food House o/a Hao He Milk Tea Shop, Feb 2020 Feb 2021, Pangasinan Philippines
Responsible for planning and directing daily operations, coming up with new ideas, managing conflicts, supervision, sales, and marketing. Clean and organize eating, service, and kitchen areas. Communicate with customers regarding orders, comments, and complaints. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, or coffee using proper safety precautions and sanitary measures. Final Visual Inspector, Innolux Corp., Feb 2016 Dec 2019, Kaohsiung Taiwan Calibrated instruments to match the required tolerances and achieve consistent, reliable results.
Measured the dimensions of completed products to verify their compliance with the documented production specifications.
Manually inspects, sort, and identify present defects of LCD panels manufactured for mobile phones
Food Service Supervisor, Restaurex Corp. o/a Subway Restaurant, Feb 2013 Nov 2014, Fort McMurray, Alberta Canada
BJ
Apr 2009
Maintained required equipment maintenance logs for inspection within foodservice department.
Oversaw food production verifying food quality according to procedures and department requirements.
Sandwich artist, assists customers with orders, prepare food to customer specifications, operate cash registers, and complete other jobs assigned. Factory Production Worker, AU Optronics Corp., Apr 2010 Feb 2013, Taoyuan Taiwan Operated manufacturing equipment and used hand tools to complete production orders.
TFT-LCD packaging staff.
Internship Student, Bureau of Internal Revenue, District Office 4, Pangasinan Philippines Collected and analyzed information relevant to assigned tasks. Acted decisively and without hesitation when collaborating on projects. Triaged multiple tasks and competing priorities in servicing requests from senior managers.
Answered incoming calls and directed messages to correct party. Supported office staff by processing correspondence, documents and reports. Filed and retrieved documents and entered company data and metrics into databases.
EDUCATION
Bachelor of Science, Information & Communiactions Technology Pangasinan State University Bayambang, Pangasinan, Philippines Awarded Best in Web Programming.
Member, Student College Electoral Board.
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